SKIL KEPIMPINAN DAN PENYELIAAN BERKESAN

13 - 14 June 2011, Dorsett Regency Hotel, Kuala Lumpur PENGENALAN

Program ini telah direka khas untuk membantu peserta meningkatkan kemahiran penyeliaan dari pespektif kepimpinan dan pengurusan sumber. Melalui pemantapan sikap, kemahiran dan pengetahuan peserta akan didedahkan bagaimana untuk menguruskan prestasi kakitangan, justeru menjana produktiviti dan kecemerlangan organisasi. Program yang dikendalikan didalam suasana yang interaktif ini memberi peluang kepada peserta untuk berkongsi pengalaman dan pendekatan kreatif didalam menangani konflik, menguruskan hubungan insan kearah membentuk suasana kerja yang menyeronokkan, beretika dan positif.

OBJEKTIF KURSUS
Di akhir program ini, para peserta akan dapat: Memahami peranan, tugas, tanggung jawab serta fungsi asas seorang penyelia. Melaksanakan pengurusan masa yang berkesan bagi mencapai objektif tugas. Mempelajari teknik menyelesaikan masalah dan menganalisa sebab - akibat serta hubungkait sesuatu masaalah. Mendalami teknik berkomunikasi, persembahan, taklimat dan penyampaian umum dengan lebih yakin dan berkesan. Mengenalpasti kaedah-kaedah menangani konflik di antara kakitangan dan hubungan insan. Mempelajari teknik menangani kakitangan bermasalah dan pengurusan prestasi. Memahami langkah untuk membuat perancangan dan mengurus strategi untuk mencapai objektif organisasi.

KAEDAH PENGENDALIAN KURSUS

Kursus ini berbentuk interaktif dan memberi peluang kepada semua untuk bertukar-tukar pandangan dan pengalaman baru dari peserta lain juga melalui kes kajian, simulasi, permainan, perbincangan serta video latihan.

KANDUNGAN KURSUS
HARI PERTAMA MODUL 1 - PENYELIA YANG BERKESAN Pengenalan kursus dan objektif SWOT Analisa Pembentangan Prinsip asas dan tugas seorang Penyelia Merancang hasil positif Membentuk pasukan yang efektif Etika penyeliaan Latihan dalam kumpulan MODUL 2 - KEPIMPINAN DALAM PASUKAN Pengertian Kepimpinan Stail Kepimpinan Kepimpinan dan kepengikutan Etika profesional dan permentoran Motivasi kepimpinan MODUL 3 - PENGURUSAN TUGAS DAN MASA Prinsip pengurusan masa Senarai keutamaan tugas Keberkesanan dan kecekapan HARI KEDUA MODUL 5 - KOMUNIKASI INTERPERSONAL Asas komunikasi penyelia cemerlang Teknik berkesan dalam penyampaian Praktikal- memahami bahasa badan -Merancang, melaksana dan menilai keberkesanan stail komunikasi Membina dan menjaga hubungan insan Teknik memberi dan menerima maklum balas MODUL 6 - PENGURUSAN KONFLIK Mengenali konflik Jenis-jenis konflik Menganalisa punca, jenis dan peringkat konflik Konflik yang positif/negatif Kaitan konflik dan Personaliti Langkah-langkah menangani konflik MODUL 7 - PENGURUSAN STRESS Menegenali Stress Kesan stress terhadap pekerjaan dan kehidupan harian Strategi asas mengawal stress

 Pendekatan kreatif dan Matriks Masa Aktiviti Matriks Masa MODUL 4 - TEKNIK MENYELESAIKAN MASALAH Teknik menyelesaikan masalah - PDCA Tayangan Video dan Simulasi Perbincangan kumpulan Teknik 8D & tulang ikan Teknik percambahan fikiran

COURSE TIMETABLE
Registration Workshop commences Morning refreshment Workshop resumes Luncheon 0830 0900 1030 1045 1300 Workshop resumes Afternoon refreshment Workshop resumes End of the day 1400 1530 1545 1715

PROFIL FASILITATOR
SHAHRUL AZRIN is a facilitator who has extensive experience in various industries such as service operations, communications, development and human resource management, business management, customer service and education industries. He is committed to human capital development and achievement through performance management and learning strategies in organizations. Shahrul Azrin has an experience as a training Consultant for Human Capital Analysis of Employee Development and Training Module designer. He served as a manager in various organizations such as Industrial Services, Hospitality, Facilities Management and Building, Manufacturing and Manufacturing Engineering, Information Technology, Education and Banking. He was able to train more than 30 programs, particularly in the areas of humanitarian improvement, human resources management and improving work processes. Shahrul Azrin holds a Masters Degree in Corporate Communications and a Bachelor of Human Resource Development from University Putra Malaysia. He is also a "Certified Trainer" by Pembangunan Sumber Manusia Berhad. He has undergone various training programs in Malaysia and overseas. He has also conducted in-house programs for government and private sectors. Among them was MNRB Holdings Berhad, Malaysia Building Society Berhad (MBSB), Honda (M) Sdn Bhd, Jabatan Perdana Menteri, Kumpulan Wang Simpanan Pekerja (KWSP), Institut Tadbiran Awm Negara (INTAN), Mahkamah Persekutuan, Perpustakaan Negara, Kementerian Wilayah dan Luar Bandar, Lembaga Hasil Dalam Negeri (LHDN), The Ritz Garden Hotel, AirAsia Berhad, Syarikat Air Johor (SAJ), Sentral Technology College, Universiti Pendidikan Sultan Idris (UPSI), Universiti Teknologi Mara (UiTM), Open University of Malaysia, Universiti Putra Malaysia (UPM), Sapura Crest Petroleum, POS Malaysia, Nationwide Express, Tradewind Insurance Berhad, Standard Chartered Bank, Bank Mualamalat, Scope International and Ofisgate. In addition to handling in-house training Shahrul Azrin also regularly invited to conduct public training programs. Among the programs that are Customer Service, Skills for new managers, supervisors Effective, Stress Management, Emotional Skills, Time Management, Communication Skills, Performance Management, Office Management and Secretary, Values & Cultural Organization, Style & Appearance of Professional and Corporate Ethics. He has also been involved in various expeditions and outdoor activities and has led several groups Some of programs conducted by Shahrul: Sales Communication Skills Sales Awareness Development Program Sales Service Culture How to Generate Self-Motivation through Emotional Intelligence (EI) Customer Service Excellent / Program Perkhidmatan Pelanggan Cemerlang How to Handle Difficult Customers Keterampilan dan Imej Profesional Pengurusan Pejabat dan Setiausaha Attitude Towards Productivity and Cost Reduction Ke Arah Kecemerlangan Jati Diri dan Kerja Berpasukan Motivation and Personal Development Peningkatan Penyeliaan yang Berkesan Pengucapan Awam dan Penyampaian Berkesan / Effective Public Speaking Skills 8D Problem Solving Program Work Ethics and Corporate Value Program / Etika Profesional dan Nilai Korporat Time and Stress Management Skills

from corporate companies to climb Gunung Tahan and Mount Kinabalu. By using the "Interactive Learning" approach, he believes every individual is unique and should be given an equal opportunity to succeed and achieve their potential.

NOTE: This program can be customised for an IN-HOUSE TRAINING upon request by the company. Please contact us for more details on in-house training proposal. ~ MORE BENEFITS AT LOWER INVESTMENT ~ GLOBAL LEADERSHIP LEARNING CENTRE (GLLC) H-01-06, Jalan PPK1, Pusat Perniagaan Kinrara, Persiaran Kinrara, Seksyen 03, Taman Kinrara, 47100, Puchong, Selangor Darul Ehsan. Tel. No.: 03 - 8076 9106 / 9107 REGISTRATION FORM
2 - Day training @ RM 1, 200.00 per delegate Early Bird Discount @ RM 1, 100.00 per delegate Fax in your registration before Friday, 27th May 2011 to enjoy the Early Bird discount Group Discount for 3 or more participants @ RM 1,050.00 per delegate Method of payment: Crossed Cheque / bank draft to be made payable to "Global Leadership Learning Centre " and courier to H-01-06, Jalan PPK 1, Pusat Perniagaan Kinrara, Persiaran Kinrara, Seksyen 03, Taman Kinrara, 47100, Puchong, Selangor Darul Ehsan Cancellations & Substitutions: All cancellations of registrations must be made in writing. If cancellations received one week before the event i.e. 3rd June 2011 you will be entitled to a 50% refund. Due to contractual commitments no refund. will be made after 3rd June 2011, however a complete set of documentation will be sent to you. Substitutions are welcomed at anytime. Note: It may be necessary for reasons beyond control, to change the content and timing of the event, speaker(s) or venue, every effort will be made to inform the participants of the change. Please note that payment must be received within 5 working days upon issuance of invoice. Please Complete this form immediately and fax this to FAX: +603 8076 8945. Registration closes on Friday, 10th June 2011. (Skil Kepimpinan dan Penyeliaan Berkesan)

Fax. No.: 03 - 8076 8945

Company: _______________________________________________________________________________________________________ Address: ________________________________________________________________________________________________________ _________________________________________________________________________________________________________________ Tel: ______________ Fax: ______________ Contact Person: ___________________________ Email: ______________________ Participant 1: ______________________________________ Designation & Email: _________________________________________ Participant 2: ______________________________________ Designation & Email: _________________________________________ Participant 3: ______________________________________ Designation & Email: _________________________________________ Participant 4: ______________________________________ Designation & Email: _________________________________________ Participant 5: ______________________________________ Designation & Email: _________________________________________ The Invoice Should be Directed to Mr/Ms (Dept): Name: ____________________________________________ Nature of Business: __________________________________________ Name of Authorising Manager: _____________________________________ Title: ________________________________________ Department:_____________________________________________________________________________________________________

__________________________________________ Signature & Company Stamp