Scribd Logo
Upload

Welcome to Scribd!

  • Data Transfers Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    15 views2 pages
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Available Formats

    PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    Report this Document
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views2 pages

    Data Transfers Six Sigma Case Study

    Uploaded by

    Steven Bonacorsi
    Steven Bonacorsi, Lean Six Sigma Master Black Belt, led the ACFC "At the Customer, For the Customer" Six Sigma Initiative at General Electric. Each Case Study follows the Quad Chart or 4-block approach. Steven Bonacorsi is the author of the Six Sigma and newer Lean Six Sigma Tollgate Templates that hundreds of thousands of practitioners have leveraged for documenting their project best practices and results. Steve Bonacorsi is the President of the International Standard for Lean Six Sigma (ISLSS) and Founder of the LinkedIn Lean Six Sigma Group http://www.linkedin.com/groups/Lean-Six-Sigma-37987, author for the Process Excellence Network, Executive Management Consultant for e-Zsigma, and Honorary Advisor for the International Six Sigma Council (ISSC).

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    Six Sigma DMAIC Project

    GE ITS: GEMS Account

    Project Leader/Green Belt: Wayne Littlefield Project Leader Title: Lead Service Engineer Project Start Date: August 11, 2003

    Master Black Belt: Steven Bonacorsi

    Six Sigma in Action Data Transfers


    Customer Profile 20,000 seat Medical Systems Manufacturing & Service Company Business Problem & Impact Process Capability Before
    Data transfer cycle time for one PC to another has increased substantially. This increases customer downtime and limits the number of equipment swaps that can be completed in a work day to about 4/Tech)
    T 20 USL

    Measure & Analyze


    Data Collection: Third Quarter data showed an average of file transfer cycle time of 52.8 min with a Z_bench of 1.73. Root Causes: Data size, technician file transfer method and processes, and file transfer device were the main root causes identified by the analysis.

    Frequency

    Z_ST = 1.73
    10

    0 0 20 40 60 80 100 120 140 160

    Cycle Time

    Improve & Control


    Frequency

    Process Capability After


    T 8 7 6 5 4 3 2 1 0 0 5 10 15 20 25 30 35 USL

    An automated file transfer software was implemented along with a faster file transfer device to reduce the cycle time. Automated reports are generated by the software and will be reviewed weekly for defects.

    Z_ST = 1.73

    Results/Benefits
    File transfer transfer average was reduced from 52.8 to 12.3 minutes! This considerable reduced customer downtime and increase labor productivity.

    Total Cycle Time (Min)

    A Savings of US$40K in 2003!

    You might also like