V V VENKATARAM SHARMA Flat No: 201 Modern Towers Phase I, Adikmet, Hyd 500044 9848680111 venkataramsharma@live.

in

OBJECTIVE To get placed in an esteemed organization where I can work honestly towards accomplishing the organizational goals and objectives by rendering my skills and talents for the growth of the organization and in the process gaining by learning something new from my experience in the organization. PROFESSIONAL SUMMARY Overall 4.5 years of experience as a VMware and Windows Administrator

Installation & Configuration of VMware VI3 and vSphere 4.

Creating and Managing Virtual Machines and Templates. Installing VMware Tools for Virtual machines.

Migrating VMs through Vmotion, cold migration and Storage VMotion Good experience on converting physical to virtual and configuring and bringing
the VM servers into production. Troubleshooting hardware related issues in servers. Raising case with product vendors if any hardware found failed.

Troubleshooting ESX and VM related issues. Performing Snapshots and Cloning. Performing Backup using VCB and VRanger Pro. Performing Updates Using Update Manager.
Administrating Servers based on Windows Server 2003. Troubleshooting Operating System related issues. Performing Windows Patching in servers. Managing & Scheduling Backups Using NT Backup. Managing partitions with RAID levels (RAID0, RAID1 and RAID5). Taking snapshots of VMs and increasing the server drive space without downtime using the EASUES. Creating templates and deploying templates to the VMs. Patching of ESX servers and troubleshooting of ESX failure issues.

EDUCATIONAL QUALIFICATIONS: EDUCATION:

Bachelor of Computers
Master in Business management (HR)

AIIT AIIT

 ITIL Foundation Certified.

PROFESSIONAL EXPERIENCE: Organization Designation Period : : : Osprosys VMware Administrator July 2007 to till date

Roles and Responsibilities

VMware:

Managing Virtual Infrastrucure vSphere 4.

Creating and Managing Virtual Machines and Templates.

Installing VMware Tools for Virtual machines. Migrating Virtual machines with VMotion, cold migration and Storage VMotion.
Troubleshooting hardware related issues in ESX servers. Good experience on converting physical to virtual and configuring and bringing the Vm servers into production. Raising case with product vendors in case of faults found in server hardware Performing Snapshots and Cloning. Extending disk space in VMs according to the requests. Performing Backup. Updating Virtual infrastructure Using Update Manager. Taking snapshots of VMs and increasing the server drive space without downtime using the EASUS.

Creating templates and deploying templates to the VMs. Troubleshooting ESX issues and VM issues.
Troubleshooting hardware related issues in ESX hosts. Configurations of Virtual switches and network connections. Configuring dedicated performance. vmkernel & multiple service Console for better

Migrate and manage virtual machines to ensure high availability of applications. Setting up priorities on CPU, Memory (RAM) and other resources. Creating and configuring port groups. Configured iSCSI and connected to ESX Server manage the VMs. Well knowledge in Troubleshooting level.

Technical documentation Contacting next level engineers

Windows: Managing Windows server 2003 network environment. Troubleshooting Operating system related issues. Troubleshooting hardware related issues in servers Updating environment with MS SUS. Checking the servers for missing patches deploying the patches getting results of 0% patch missing. Raising case with product vendor if any hardware found fault. Creating DFS links for different shares present in different file servers. Managing and Administrating Servers based on Windows Server 2003 Managing partitions with RAID levels (RAID0, RAID1 and RAID5). Performing Windows Patching in servers. Managing & Scheduling Backups Using NT Backup. Setting up Share and Access Permission for files and folders located in file servers.

EXPERIENCE:

Client Technical support associate April 2012 DELL INTERNATIONAL SERVICES.

August 2008 to

Managing and providing Team support in terms of giving good technical support and good customer experience & meeting key business goals. Making sure the team adheres to Business & Process hygiene. Training the team in various new products and new changes in Process. Taking Regular 1 on 1 meeting, team meetings & B Q management. Sharing best practice with all teams & across all sites. Identifying training needs and designing training curriculum. Handling Escalation and interacting with customers if needed. Tracking and monitoring of team deliverables. Demonstrable experience with Windows 2000/2003 server, Terminal Services 2000, 2003 Expertise on Citrix Serves Application platform, Technical Support Technology Needs Assessment

 Troubleshooting/Problem Solving Technical Specifications

Key Skills and Knowledge Areas:

A versatile and skilled IT professional with excellent Technical skill set and expertise in business process management. Excellent verbal communications. Identifying Root cause analysis in teams failure and helping team to overcome them. Trainings team and functional groups to assure quality support to customers. Identify training needs and developmental requirements for the team from time to time and organize resources for upgrading skills and competencies. Ability to co-ordinate and conduct group activities. Excellent interpersonal relationship team. In-depth of Hardware trouble-shooting Providing resolutions for employee challenges with innovative solutions and process improvements proven to increase efficiency, customer satisfaction. Optimize Citrix environment to ensure maximum system performance and reliability Publishing Resources - Applications, Content and Desktop and managing them with L1 Troubleshooting from the customer end. Develop and maintain Citrix related standards, policies and procedures Day to day health monitoring of the servers and taking appropriate steps to keep the environment under control. Resolve the security based problems on Citrix. Citrix XenApp 5 on Windows server 2003, Windows 2003 Administration, Managing users account like creating users, organizing with proper settings.

Summary of Qualifications:
Build and support/administrator citrix servers 4.5 & XenApp 5.0 Experimented with new technologies and routines to increase efficiency and reduce processing time. Administrator and Manage Citrix Farm (Windows server 2003) Maintain Citrix server farm hardware, software and operating systems

Achievements:

Awarded by the site director for the top class performance in customer experience for 3 quarters. I was one of the top 15 agents on the floor who are trained by the process engineering team for leadership qualities and techniques in email writing and team managing.

Customer support Executive May 2008 SP Software.

October 2007 to

Resolve the issue of the customers in their betting tickets. Interacting with the clients regarding the accounting issues.

Educating customers about the games and the rules and ways to bet on the games. Educating customer how to place bets in racing and casino and poker. Handling Escalation and interacting with customers if needed. Managing and providing Team support in terms of giving good technical support and good customer experience.

PERSONAL INFORMATION:

Date of Birth

: 21st January 1984

Marital Status

: Married

Passport number

: J8343728

Address

: Flat No: 201 Modern Towers Phase I, Adikmet, Hyderabad 500044 Phone: 9848680111 Email: venkataramsharma@live.in

Yo urs sincerely, Venkataram Sharma