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  • Accept Housekeeping Requests

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    Maricel Bigonte Manlupig
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    Accept Housekeeping Requests

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    Accept Housekeeping Requests

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    12 views1 page

    Accept Housekeeping Requests

    Uploaded by

    Maricel Bigonte Manlupig
    Accept Housekeeping Requests

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Accept Housekeeping Requests

    1. Make sure to always greet the guest when they call your attention.

    You: Good morning thank you for calling housekeeping. My name is……How
    may I help you?

    2. Always listen to the guest intently when they are speaking. Do not interrupt the
    guest when they are saying something.)

    Guest: Good morning, I will be having a business meeting in my room tomorrow.


    But I left my laptop at home. Can you please send the laptop to my room today?

    3. When accepting guest requests, make sure that you will be providing accurate
    information to the guest.

    You: Sir kindly hold on for a minute as I check the item for you.

    You: Ok sir, a laptop is available for you.

    Guest: Thank you. Please send it to my room as soon as possible.

    4. Always assure the guest that you will be attending to their request promptly.

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