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A. Please match the below vocabularies with their meaning.

1. Afraid
2. Receive
3. Right now
4. Fever
5. Severe
6. Headache
7. A bit
8. Temperature
9. Record
10. (Be) right away

The meaning of vocabularies:


A. A higher than normal body temperature of a person
B. Soon
C. A little
D. Now on
E. A pain or ache in the head
F. Note
G. In fear
H. A measure of cold or heat
I. Extreme
J. Get

B. Practice the conversation.


Hotel Housekeeping Dialogue – When Guest is Sick
(Scene: A staff receives the phone from housekeeping department)

Staff: Hello, Housekeeping. May I help you?


Guest: Yes please. Do you have any doctor in the hotel right now?

Staff: Sorry sir. I am afraid not. May I know what the problem is?

Guest: Well, I feel feverish. I have a bit high temperature and severe headache.

Staff: Don’t worry sir. I am sending the hotel nurse right now. In the mean time I will call for the
doctor. According to our record you are Mr. Allen Smith from room no 312. Am I right, sir?

Guest: Yes, you are correct.

Staff: All right Mr. Smith. The nurse will be right away to your room.

Guest: OK. Thanks.

E. Checking Understanding
1. What does the guest ask about?
2. What’s happened on the guest?
3. What will the staff send to the guest?
4. Who is the guest? Which room is he?

D. Discussion
1. In what case, do you usually feel afraid?
2. What do you think the best record of your life?
3. What do you do when you get headache?
4. Are you usually right away in helping your parents?
5. What is a bit of your nice experience that you can tell about?
6. Do you always receive a present in your birthday?
7. What do you think about your right now career?
8. What do you do if you get a cold temperature of your body?

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