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Shahi Enterprises Ltd.
An ISO 9001:2008 Services Provider Company
India Office: 205-206, Atmiya Complex, Maneja Crossing Vadodara – 390 013 Gujarat, India. Tel: 02653206502 Fax No.: 0265 2632171 Email: email@example.com Website: www.shahienterprises.com
UAE Office :
Al Sadafa General Contracting P.O. Box 63939 Al Ain United Arab Emirates Tel. No. +971 3 7666067 Fax No. +971 3 7666034
Contact Person: Engr. Abdallah Mohammad Ms. Dona Borja Mobile No. +971 559767485
Lucknow, Gorakhpur, Raipur, Kolkatta, New Delhi, Mumbai, Rajkot,Mehsana, Jamnagar,Ranchi,Dehradoon, Guhawati Bangalore, Patna, Valsad.
Shahi Enterprises has been established in 2004 as a Quality Consulting firm in India at Baroda (Vadodara). Shahi Enterprises has grown from a Quality Consulting firm now become a limited company providing its quality management consulting services to various parts of India (Gujarat, Maharashtra, Uttar Pradesh, Uttarakhand, and Chhattisgarh) and started its quality consultancy services at UAE. We have our offices at Baroda, Lucknow, Mumbai, Guwahati. Shahi Enterprises Ltd is serving over more than one thousand certified clients providing them whole range of ISO Certification Consulting Services for ISO 9001, ISO14001, ISO 18001, ISO 22000, ISO 27001, HACCP, BRC, PED, UL/CE Marking, API Monogram, Trade Mark, GMP- WHO & Product Up gradation. Shahi Enterprises Ltd. train and utilize highly capable staff to provide valuable service to assist our clients to achieve the international recognition and acceptance through the standard of the quality management system, it would cover systematic approach through format for: Purchase order/-monitoring Storage. Process control/production planning. Inventory management. Machine breakdown monitoring. Neat working place. 2 Training management staff. A Unit of Shahi Group
We help for subsides for different quality standards from STATE & CENTRAL GOVT.
Quality Up gradation System Subsidy
5% Interest Subsidy R&D Subsidy ETP (Environment Treatment Plan) Foreign Exhibition Subsidy IT Subsidy GEB Subsidy
Our Associations have been rewarding in the following areas of activities. Quality Standard Developments
ISO 14001-2004 Environment Management System
ISO 18001-2007 Occupational Health & Safety Management System ISO 22000-2005 Food Safety Management System ISO 27001-2005 Information Security Management System HACCP – Hazard Analysis and Critical Control Points BRC - British Retail Consortium PED - Pressure Equipment Derivative QUALITY & HR- TRAINING
API Monogram GMP- WHO & Product Up gradation Franchise and Dealer Management Project Finance Liaison and Representation
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ISO‟s means "International Organization for Standardization“ Central Secretariat in Geneva, Switzerland International federation of over more than 176 countries
Non-governmental organization founded in 1947 on the basis of one member per country “ISO”, derived from the Greek word isos, meaning „equal” Published more than 17500 International Standards
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It certifies that formalized business processes are being applied. It applies to the processes that create and control the products and services an organization supplies. ISO 9001 is the internationally recognized standard for the quality management of businesses It prescribes systematic control of activities to ensure that the needs and expectations of customers are met. made by any process anywhere in the world. It is designed and intended to apply to virtually any product or service. It is a quality system It is a standard in which to conduct business It is a set of rules which should be followed in order to meet the needs 5 A Unit of Shahi Group .
a willingness to work towards improving efficiency. 6 A Unit of Shahi Group .quality.customers and . . employees and shareholders alike. Registration to ISO 9001 by an accredited certification body shows committed to . It also gives a competitive edge to an organization's marketing. An ISO 9001 certificate enhances company image in the eyes of customers. external audit. Demonstrates the existence of an effective quality management system Satisfies the rigour of an independent.
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The records must show that the company “Says what it does and does what it says” 8 A Unit of Shahi Group .
Definition : "A quality management principle is a comprehensive and fundamental rule / belief. 6. 8. 7. 2. These Eight dynamic Quality Management System Principles are: 1. 5. 3. aimed at continually improving performance over the long term by focusing on customers while addressing the needs of all other stake holders". for leading and operating an organization. Customer Focus Leadership Involvement Of People Process Approach System Approach Continual Improvement Factual Approach To Decision Making Mutually Beneficial Supplier Relationships 9 A Unit of Shahi Group . 4.
meet customer requirements and strive to exceed customer expectations.” Customer is a only Profit If you don't care of your customers somebody else will Without customers businesses do not survive Which Qualities Required for Customer Focus ? Who is your customers? How many types of customers? How you communicate with your customers? What your customers want/requirements? How much you concentrate on customer focus activities? 10 A Unit of Shahi Group .Meaning : "Organizations depend on their customers and therefore should understand current and future customer needs.
" Taking initiative and being accountable Leader says "Let's Go“ Leadership is essential for any business to meet customer requirement. They should create and maintain the internal environment in which people can become fully involved in achieving the organization's objectives. encourage and recognize people’s contribution? 11 What actions you take to avoid miscommunication? A Unit of Shahi Group . and to continuously improve as a business Which Qualities Required for Leadership ? Are people motivated through your leadership? Does your leadership quality set goals and targets for the organization? How you inspired.Meaning : “Leaders establish unity of purpose and direction of the organization.
Which Qualities Required for Involvement of people? 1) 2) 3) 4) How people are involved in the organization? Are people accountable for their own performance? How? Are people participate in and contribute to continual improvement? How? What you do for increasing the opportunity for innovation and 12 creativity? A Unit of Shahi Group .Meaning : People at all levels are the essence of an organisation and their full involvement enables their abilities to be used for the organisation's benefit". "WE CAN" Team work build great business People at all levels are the essence of an organization and their full involvement enables their abilities to be used for the organization's benefit.
" Its a management strategy Defines the efficiency and effectiveness of any business operation If there is no process approach in your organization.Meaning : "A desired result is achieved more efficiently when related resources and activities are managed as a process. how would you manage the activities and related resources? Input Process Output 13 A Unit of Shahi Group .
understanding and managing a system of interrelated processes for a given objective improves the organisation's effectiveness and efficiency. understanding and managing interrelated processes Regarded as a "system" 14 A Unit of Shahi Group .Meaning : “Identifying." Synergy of interrelated process of organisation Identifying.
Meaning : “Continual improvement should be a permanent objective of the organization." Developing and maintaining systems An ongoing need to improve the effectiveness of a management system Continuous improvement through the establishment of goals and targets 15 A Unit of Shahi Group .
1) 2) 3) 4) Which method is been adopted for collecting data and relevant information? How you analyze the collected data? Data and information collected by you are matching as per your requirement? How? Decisions taken by you are as per the data and information 16 collected? How? A Unit of Shahi Group ." Accurate data for decision making Effective decisions are based on the analysis of data and information.Meaning : "Effective decisions are based on the analysis of data and information.
Meaning : “An organization and its suppliers are interdependent. and a mutually beneficial relationship enhances the ability of both to create value.” Your supplier is your partner in Business 1) 2) 3) 4) How you recognized your supplier? What are the key elements you take into consideration while dealing with the supplier? How you communicate with your customer/supplier to improve relations? How Business if beneficial with the help of improved relationships with the supplier? 17 A Unit of Shahi Group .
Regularly reviewing individual processes and the quality system itself for effectiveness. Checking output for defects. Keeping adequate records.Some of the requirements in ISO 9001:2008 include A set of procedures that cover all key processes in the business Monitoring processes to ensure they are effective. with appropriate and corrective action where necessary. and 18 Facilitating continual improvement A Unit of Shahi Group .
WHAT STANDARDS DO Development. safer and cleaner Provide governments with a technical base for health. safety and environmental legislation. and conformity assessment STANDARDS COVERS Risks Costs and benefits Management responsibility Quality system principles Other building blocks 19 A Unit of Shahi Group . manufacturing and supply of products and services more efficient.
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the requirement standard.8 21 A Unit of Shahi Group .4 Clause No.5 Clause No.ISO 9001:2008.7 Clause No. includes the following main sections which deals with clauses of ISO i.6 Clause No.e. Analysis And Improvement Clause No. Quality Management System Management Responsibility Resource Management Product Realization Measurement.
Documentation Requirements 4.1 .2 .General Requirements 4.General Requirements The quality management system should: Identify all processes involved Ensure that the processes are effective monitor measure and improve these processes And finally have sufficient resources 22 A Unit of Shahi Group .1 .This clause tells about: 4.
operation and control of its processes. determined by the organization to be necessary to ensure the effective planning. including records.1 General Statements of quality policy and quality objectives A Quality Manual documented procedures and records required by this International Standard.2. and documents.2.2 – Documentation Requirements 4.4. 4.2 Quality Manual Quality Manual must include to document The scope of the quality management system including any relevant exclusions Procedures or references to them Description of the interaction between then processes 23 A Unit of Shahi Group .
• ensuring that they can be retrieved.2.3 Control of Documents HOW a practice is carried out? A real corner stone requirement 4.4 Control of Records Records shall be established and maintained Quality records are suitably controlled with regard to • defining what records are required.2. • how & where they are stored. • describing their retention time and subsequent disposal 24 A Unit of Shahi Group .4.
Customer Focus 5.This clause tells about: 5.Management Commitment 5.Responsibility.Quality Policy 5.1 – Management Commitment The top most management grouping within the company responsible for its running and operation 5.Management Review 5.1 .4 .3 .2 – Customer Focus It recognizes the importance of defining customer requirements in providing overall customer satisfaction 25 A Unit of Shahi Group .5 .6 . Authority & Communication 5.2 .Planning 5.
4.2 Quality Management System Planning Identifying activities.3 – Quality Policy It should define: What you provide Your commitment to your quality system Your commitment to key role players necessary for a successful system 5.5.1 Quality Objectives SMART S-Specific M-Measurable A-Attainable R-Realistic T-Time-bound 5.4 – Planning 5. 26 A Unit of Shahi Group . verified activities and the records to be established in the process.4.
5.Responsibility & Authority Everyone should know what they are expected to do (responsibilities) and what they are allowed to do (authorities) 5.5.2 – Management Representative Person must have the necessary authority within the organization 5.5.5 . Authority & Communication To plan organize and control the quality management system Define and communicate authorities and responsibilities 5.1 .3 – Internal Communication Management should ensure that people have the information necessary in order to be able to do their work 27 A Unit of Shahi Group .Responsibility.5.
6. These inputs may include: Audit results customer feedback process & product (or service) conformity status of preventive/corrective actions follow-up actions from previous reviews changes that could affect the system recommendations for improvement 5.2 – Review Input The management should consider appropriate inputs for review of QMS.6.5. and effective in a changed environment 5. adequate.6.6 – Management Review 5. The decisions and actions may be related to: improvement of QMS and its processes improvement of product 28 resource needs A Unit of Shahi Group .1 – General Regular management reviews ensure that the quality management system is still suitable.3 – Review Output The output of review must be recorded.
2 . 29 A Unit of Shahi Group .3 .Review and provide the resources needed to implement and improve the system It includes the following: 6.Human Resources 6.1 .Infrastructure 6.Work Environment 6.Provision of Resources 6.1 – Provision of Resources The organization must determine and provide resources needed to * Implement and maintain the quality management system and continually improve its effectiveness * Enhance customer satisfaction by meeting customer requirements.4 .
2 – Human Resources 6. Experience 6.2 .2.2. Evaluate the effectiveness of training. Skills 4. Training 3.6. Awareness & Training You must : Determine the competency for personnel performing work affecting conformity to product requirements. 30 A Unit of Shahi Group .Competence.1 .General Product requirements shall be competent on the basis of: 1. Provide training to address identified needs. Appropriate education 2.
temperature. etc) Social factors (individual and corporate value system) Psychological factors (satisfying the needs of the individual) are addressed. noise.3 – Infrastructure Involves the facilities and equipment that need to perform effectively 6.6. 31 A Unit of Shahi Group .4 – Work Environment The right physical factors (space.
Design and Development 7.Control of Monitoring & Measuring Devices 7.Start with planning.6 .Production & Service Provision 7.4 .5 .1 – Planning of Product Realization The key word here is “consistency” It implies that an organization is consistently providing products that meet customer's expectations. 32 A Unit of Shahi Group .3 .Purchasing 7.1 . right through to delivery It includes the following: 7. Plan the journey from the point where the customer asks for something.Planning of Product Realization 7.2 – Customer Related Processes 7.
2.Determination of Requirements Related to the Product For each product.2.Review of Requirements Related to the Product Ensure that organization understand and can meet customer requirements 7.Customer Communication Aimed at ensuring good communication between yourselves and your customer with regard to: product information order/enquiry handling and changes customer feedback Customer complaints 33 A Unit of Shahi Group .3 . an organization needs to consider: The requirements are specified by the customer The requirements are not specified by the customer Statutory and regulatory requirements Other requirements considered necessary by the organization 7.2 – Customer Related Process 7.2 .2.7.1 .
3.6 – Design Validation The actual physical product meets the original input requirements 22.214.171.124 – Design Input It should be clear how the final product is going to look.1 – Design Planning Identify responsibilities/ authorities and specific timelines 7.3.4 – Design Review Ensure that the process is regularly reviewed and recorded 7.3.5 – Design Verification Verify the design to check they comply with the input requirements 126.96.36.199.7 – Design Changes If changes are necessary through out and post the design process ensure that it is controlled 34 A Unit of Shahi Group .3 – Design Output Specify the design outputs required form the design or development proposed 7. 7.3 – Design & Development 7. and which conditions must be fulfilled.
and How is it controlled? 7.Purchasing 7.7.4 .3 – Verification of Purchased Product An organization needs to ensure that the product or service from the supplier meets its requirements 188.8.131.52.2 – Purchasing Information This relates to the specification or requirement for the purchased goods / services How is this communicated to the supplier 7.4.5 – Production & Service Provision 7.4.2 .Validation of Processes for Production & Service Provision The product or service produced cannot be tested directly 35 A Unit of Shahi Group .Control of Production & Service Provision This requirement addresses The process of producing the product or delivering the services.1 .1 – Purchasing Control The objective is to ensure that the requirements for the procured goods/services are properly defined and communicated to the supplier 7.
5.5. etc.If there are any products.Control of Monitoring & Measuring Devices Verifications.5 . clothing that a customer left at a laundry or customer-owned material in a warehouse. marking. When it is a requirement the extent of traceability must be defined 7. 36 A Unit of Shahi Group . inspections and tests are important ways to ensure that the product meets the customer's expectations.4 . or tools on an organization's premises that are owned by a customer. handling.Preservation of Product Identification.6 .5.Identification and Traceability Identifications take the form of labeling. Examples of customer property are: motor vehicles left for service or repair.Customer Property Defines:. materials. 7.7. 7. storage and protection.3 . packaging. colour coding.
2.4-Analysis of Data 8.1 – General Organizations should define: what is the crucial information that they need? 8.2-Monitoring & Measurement 8.5-Improvement 8.2 – Monitoring & Measurement 8.It includes the following: 8.1-Customer Satisfaction Organizations had to go to the customer and ask "how am I performing"? 37 A Unit of Shahi Group .3-Control of Nonconformity 8.1-General 8.
Measuring & Monitoring of Product It covers any activity that determines whether something is acceptable Like verification of quality.3 .4 .Measuring & Monitoring of Processes Organizations need to determine how they are going to measure whether activities are being adequately carried out.2.8. dimensions.4 .Analysis of Data The sources of information can provide organizations with valuable data. thickness. hardness. it is equally important that people know what to do with the nonconforming 8.2. weight.2 .Internal Audit Allows an organization to determine the strengths and weaknesses of the quality system in place 8. etc. 8. but this data is only valuable if it is analyzed 38 A Unit of Shahi Group .Control of Nonconformity It is important that inspections are carried out. 8.3 .2.
Corrective Action To ensure that actions are identified.4) Internal audits (8.2) Preventive action (8.5.Preventive Action It is better to prevent a problem than to correct a problem Documented procedures are now required in only six areas: Control of documents (4.2.Improvement 8.2) Control of nonconforming product (8. rather than waiting for a problem to reveal opportunities for improvement 8.1 . taken and verified for implementation/ effectiveness 8.2.3) 39 A Unit of Shahi Group .5.3 .5.2 .3) Control of quality records (4.2.5.Continual Improvement Each organization should continually seek to improve.5 .8.5.3) Corrective action (8.
“WHY ISO?” It controls quality money expect it use it Saves Customers Competitors 40 A Unit of Shahi Group .
There is a reduced stress level because of an efficient management system.BENEFITS OF ISO 1) For Employees They get a better understanding of their work. New staff learns their job quickly because it's written down Increased morale of the workforce through registration to ISO 9000 2) For the Organization Products are consistent quality with fewer rejects Production is more efficient with less reworks Export marketing is easier Increased market share Customer confidence is enhanced as they expect products of consistent quality 41 A Unit of Shahi Group .
3) Financial benefits Profits are enhanced because of low rejections More work is done in less time thus increasing production rate Cost of quality comes down as a whole 42 A Unit of Shahi Group .
we care with quality 43 A Unit of Shahi Group .
shahienterprises.For More Detail Visit our website www.com 44 A Unit of Shahi Group .
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