EXECUTIVE SUMMARY

Mission
Home Sweet Home Services mission is to provide the customer with all residential cleaning services in an environmentally sound, completely trustworthy, and professional manner. We exist to attract and maintain customers. Our services will exceed the expectations of our customers.

Objective
Home Sweet Home Services for the first three years of operation include:
To exceed customers expectations To increase our number of clients served by 20% per year To retain loyal consumer by 30% per year

MANAGEMENT

Our Employees
Indonesia 8 Thailand 6 Nepal 4 Myanmar 5 Total 23

Report to: Supervisor Expertise: Excellent in all function of cleaning Excellent in time management On time job perform

Professional House Cleaner

Professional house cleaner/supervisor Acts as our quality control specialist Trainer for our employees

ROSLAN

EIDA

AKMA

SYIELA

Great customer service skills and always makes sure every customer is 100% satisfied before leaving their home.

Quality control
Full one-on-one interviews with background and personal/professional referral checks on all new employees. Professional House Cleaner will check it before and after leaving your premise Regular supervisor checks level of cleaning. No middle man to deal with for feedback or suggestions. "Satisfaction Guarantee" for all residential clients. If for any reason you are unhappy with an area of your home or office, give us a call within 24 hours and we will return to clean that area to your satisfaction

PAYMENT POLICIES
Payment: Payment is due at time of service. If you are not going to be home or office at the time of service, a check can be left. (checks payables to Home Sweet Home Services). Special service requests: If you need special services like carpet cleaning, window washing, you must make arrangements for these services at 24 hours before the date or inform our Professional House Cleaner. Equipment/cleaning chemicals: Home Sweet Home Services will provide all necessary equipment and cleaning supplies. If you have a special request, such as the use of green cleaning chemicals, please let us know. Cancellation policy: We understand there may be times when you have a change of plans. We need a 24 hour notice to reschedule or cancel. If no prior notice is given and we send out a team to clean or you cancel the same day we do have a RM30.00 cancellation charge. Keys: If you are not going to be home or office, you needs to be provided with a key or a key must be left in a place where our staff have easy access to. If we arrive to clean and there is no key and not information we consider the cleaning is cancel and charge RM30.00 same charge of cancellation. Breakage policy: Our staff take the utmost care in cleaning, however, if one of our staff accidentally breaks an item we will investigate and arrange any discussion to solve this problem.

Process of House Cleaning

OPERATION
CLEANING CHEMICAL

Car Care

Floor Polish

Laundry

Carpet Care

CLEANING CHEMICAL

3 in 1 Carpet/Sofa Cleaning Machine

Wet & Dry Vacuum Cleaner

Turbo blow

Ultra High Speed Polisher

MOPS

Ceiling & Wall Mop

Blended Circular Mop

Frame for Dust Mop

Lamb Wool

WASHROOM EQUIPMENT

Double Bucket cw Stainless Steel Frame

Floor Squeegee

Window Squeegee

Self Closing Lobby Dustpan

Window Cleaning Kit