Customer Service

Why it is important to provide good customer service.

By David Baker & Sam Stribley

Introduction

Customer Service Important Features to good customer service. How the service is reviewed. Why it is important to provide good customer service.

Definition of Customer Service

Given when someone is purchasing a product/service. Where satisfaction is given to the customer. Important to a companies success

Internal/External Customers

Employees and team members People outside the organization Important to satisfy both internal and external customers. Important to treat them well for further business.

Importance of customers

Inject money back into business.

Business needs to make back money its spent.

How Customer Service Delivered

Answer phones quickly Dont make promises unless you will keep them Listen to the customers Deal with complaints Be helpful Train your staff Take that extra step Throw in something extra

How Customer Service Measured

Instructions Supply & Demand Written Survey Other types of customer service measurement

Why Customers Important to Businesses

Customers turning backs on companies with poor customer service. Word of mouth Keep good standards up to stay in business.

Conclusion

Good customer service key to success. Make sure you research what customers want. Always provide well trained staff.

Bibliography

Business balls - http://www.businessballs.com/ Tutor2u - http://www.tutor2u.net/blog/index.php/site/searchresults/?cx=partner-pub-3798364126388362%3Aucj8gl1q1c&cof=FORID%3A10&ie=ISO-88591&q=customer+service&siteurl=www.tutor2u.net%2Fblog%2Findex.php% 2Fsite%2Fsearch-results%2F%3Fcx%3Dpartner-pub3798364126388362%253Aucj8gl1q1c%26cof%3DFORID%253A10%26ie%3DISO-88591%26q%3Dcutom%2Bservice#1124 Bized - http://www.bized.co.uk/ Thetimes100 - http://www.thetimes100.co.uk/ http://sbinfocanada.about.com/od/customerservice/a/custservrules.htm http://hubpages.com/hub/How-to-measure-your-customer-service-levels http://www.wikipedia.com