Operation Support system

The

Purpose of OSS is to supply information for operational and management planning and control. It is focused on short term planning and Operational control decisions made by middle and lower level managers. For eg. For finding out the best approach to assign specific team of professionals to specific jobs in order to maximize effectiveness,job assignment problem techniques can be used.

Types Of Operation Support System

1) 2) 3)

Transactions Processing System (TPS) Process Control System (PCS) Enterprise collaboration System (ECS)

Transactions processing Systems(TPS)

The primary purpose of TPS is to Record,process,validate, and store transactions that takes place in the various functional areas/of a business for future retrieval and use. Transactions are events that occur as part of doing business,such as sales,purchases,deposits,withdrawls,refunds ,payments

Types of Transactions
Internal Transactions-transactions which are internal to the company and are related to the internal working of an organization. External Transactions-transactions which are external to organization. For eg.Sales ,Purchase etc.

Two ways to process transactions

Batch Processing:
Accumulate

transactions over time and process periodically Example: a bank processes all checks received in a batch at night

Online Processing:
Process

transactions immediately Example: a bank processes an ATM withdrawal immediately

Features of TPS
A TPS supports different tasks by imposing a set of Rules and Guidelines. 2) TPS is the Data Life Line for a company. 3) TPS is the main link b/w the organization and the External entities.
1)

Objectives of TPS
1)Process data generated by and about transactions. 2)Maintain a high degree of Accuracy and integrity. 3)Avoid Processing Fraudulent Transactions 4)Produce timely User Response And reports 5)Increase Labour Efficiency 6)Help Improve Customer Service. 7)Help Build and maintain Customer Loyalty 8)Achieve Competitive Advantage

Process of TPS
The Six Steps in Processing a transactions are

Data Entry 2) Data capture 3) Data Validation (a) Error Detection and (b)Error Correction 4)Processing and Revalidation (a) Online transactions processing (OLTP) (b) Batch Processing
1)

5)Data Storage 6)Output Generation a)Ducuments and Reports b)Forms 7)Query Support Eg.A sales manager may query the system of no. of damaged items in a given store, checking on the balance in an account

Categories of TPS
1) 2)

3)
4) 5)

Sales/Marketing Manufacturing/Production Finance/ Accounting Human Resources Other types of systems specific to a particular industry.

Process control is a state whereby Statistical inference techniques are used to monitor and control a specified process in order to achieve improved quality and gains in productivity. A PCS is a feedback mechanism that provides information about the process characteristics and variables, process performance, action on the process inputs, transformation process and action on the output.

Process Control System

Fig. Components of a process control System

Measurement,evaluation, And control of process

Planning of process Parameters

Improvements of Process Parameters

INPUT Labour Materials Capital Energy Administrative Expenses Computers Robotics

Transformation Process

Management Information System

OUTPUT Financial units Produced Partial Units Other useful goods And services produced

Benefits of PCS
Facilitates increase in Productivity through control of rework Facilitates the minimization of the cost of Quality Facilitates Process capability improvements (by determining the root cause of Problem) Provides a common language for communication

Enterprise collaboration System

The goal of ECS is to enable work together more easily and effectively by helping to: 1)Communicate- Sharing Information with each other 2)Coordinate- Coordinating our individual work efforts and use of resources with each other 3)Collaborate-Working together cooperatively on joint projects and assignments

Components of ECS
Groupware tools for Enterprise collaboration Groupware is collaborative software that helps teams and workgroups in a variety of ways. 1)Electronic communications tools E-mails, voice mails, faxing, web publishing, internet phone, paging etc. 2)Electronic Conferencing Tools Data conferencing, voice conferencing, video conferencing, discussion forums, chat systems, electronic meeting systems

3)Collaborative Work Management Tools Calendaring and Scheduling, Task and Project Management, Workflow Systems, Document Sharing, Knowlegde management. Advantages of ECS Increased productivity due to better utilization of human resource Improved quality of work and decisions Better utilizations of time and money Better services to customers Reduction in travel costs & costs of conducting meetings

Management Support System

MSS refers to the application of any technology,either as an independent tool or in combination with other information technologies,to support management tasks in general and decision making in particular. MSS is collections of computer technologies that support managerial work.

Types of Management Support System

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3)

Management Information system (MIS) Decision Support System (DSS) Executive Information System (EIS)