A Business Process Analysis and Modeling Architecture for E-Government

KnowLogy Solutions AG

Edgardo Moreira
Christian Fillies

Agenda
Introduction E-government strategy analysis Semantic analysis Business process analysis

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Introduction E-government goals

Location advantages Competitiveness factors

Increasing efficiency Costs reduction

for Economic growth & better quality of life

Synergies

Customer orientation Citizen participation

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Introduction
What is e-government? E-government is the use of ICT to:
promote more efficient and effective government,
facilitate more accessible government services, allow greater public access to information, make government more accountable to citizens

How do you implement e-government? The implementation of e-government goes thru:

a deep and extensive reorganization a readjustment of the way of thinking at every organizational level

It is about re-engineering or optimizing the governments business processes, both within individual agencies and across government.
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Introduction Business process analysis

A business process analysis will be the connecting layer between the strategic management policies and technological decisions in an e-government project.

The overall outcome of this analysis will be an indicator of the e-readiness for the implementation of e-government in the target area.

The e-readiness is basically the political will to introduce changes and take ownership of the project.

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Introduction Procedure
Creation of a process oriented electronic product catalog.

Portfolio analysis of products

Location specific results: - E-government portfolio analysis - individual e-government ICT-check analysis E-government business process analysis Benefits analysis and identification of areas of action Product models: - Processes / Resources - IT support / EAI concept

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Agenda
Introduction E-government strategy analysis Semantic analysis Business process analysis

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E-government strategy analysis Product catalog

Examples Product group: Construction and housing Product: Construction permit Service: Neighbor notification, fire protection control, etc. Process application, deny permit, print permit, etc.

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E-government strategy analysis ICT - Classification of products / services

Information
Produce content Edit & consolida te content Publish content

Communication
Initiate dialog Involve commun i-cation partners Conduct consultin g services

Transaction
Receive applicati on Issue permits & authorizations Transact payment s

Type 1 -General information Type 2 -technical information Type 3 - Consulting Type 4 - Prearrangement for decisions and bills Type 5 - Cooperation with other offices Type 6 - General application procedures Type 6 - Financial aid Type 7 - Implementation of procurement plan (Call for bidding and procurement procedures) Type 8 - Implementation administrative supervision measures (controls, etc.) Type 9 - Added value service for citizens, industry and commerce that are liable for cost

Every product / services can be classified under one of 10 ICT classes ICT Information, Communication, Transaction They can be matched to infrastructure requirements.

Source: Booz, Allen, Hamilton, 2003

Basis model for the calculation of their e-government potential

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E-government strategy analysis Portfolio analysis

Portfolio analysis is done with the active participation of officers and external consultants. Officers rank the products and services using a separate module of the eGovernment Masterplan and the select which products will continue to a broader analysis. The participation of officers is necessary because of their experience and to gain their essential political willingness during the implementation phase.
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E-government strategy analysis - Procedure

ABC-Analysis of every process of the district administration

voluntary and obligatory processes

average and high: -Number of cases, - Resource consumption Consideration of process hierarchy

Processes with higher business relevance: core processes

Distinction between primary and secondary processes

Priority setting of primary core processes according to e-government potential

Evaluation of e-government options for the administration and citizen.

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E-government strategy analysis Reference software architecture (SAGA 2.1)

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E-government options in the district administration: Implementation state and priority according to employees
E-Government Options I Access to applications of other org. units Access to internal e-archives, DB e-search in external archives eLearning offers K
E-Gov/IT--components
Directory./ Rights adm. Directory./ Rights adm. Registration / Rights adm. z.B.:CBT / Web-TV-Server Mail Server, Groupware Forms server Web-Service, dif. interfaces Groupware, Directory Scanner, Groupware, DMS WMS WMS, DMS, Groupware, Directory virtual post office, PKI e-signature card/reader, PKI Web-Service, Directory.

Number mentions

Priority

90 160 121 106 20 149 118

C B B B C B B C A A B C A C
13

e-mail for internal communication

e-Forms, internal Capture data from specialized applications e-Agenda e-Dossier e-Record processing Collaborative platform, virtual project space

21
237 187

123
50 183

Virtual post office e-Signature e-Payment control

89
KnowLogy Solutions

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Agenda
Introduction E-government strategy analysis Semantic analysis Business process analysis

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Semantic analysis
Goal is to understand the semantic relationships between products, services, actors, technical and legal guidelines and procedures. The result is a glossary containing all the concepts that are important for the execution of the project. It is a manual activity and done by a e-government consultant. Results are checked with officials.

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Agenda
Introduction E-government strategy analysis Semantic analysis Business process analysis Conclusions

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Business process analysis Modular and semantically integrated BPA architecture

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Business process analysis Example of a business process model - Notation CSA

Information flows, times, human resources, costs and IT support

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Business process analysis Results

To-be (target) models for the selected top products.
To-be process structure

To-be IT-support model

To-be resource model

Differentiated step-by-step concepts with alternatives for the optimization of the top products.

Quantitative and qualitative (financial) evaluation of the beneficial effects for the different alternatives and products.
Checklists for alternative implementations of the e-government key products including:
Organizational change management IT-support management Required technical standards and IT-standards from a process point of view
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Business process analysis Web Services

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Business process analysis Orchestration of Web Services

Step1:
Process design of a technical point of view in SemTalk

Step 2:
Automatic generation of Orchestrations for orchestration servers

BPEL Specification
Business Process Execution Language

Automatic import of the process model

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Goal of the automatic generation of orchestrations

Goal is to reduce the costs of a process optimization project. Costs:
Cost per process execution Cost per process setup Delay of process setup
se f pr tu oc p es s
Delay of process setup

Cost per process execution

Lack of Efficiency

Lack of Evolutionary Granularity

Lack of Agility

os

to

(Source: Hepp et al. 2005)

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Thank you!!!
www.semtalk.com

KnowLogy Solutions AG

moreira@knowlogy-ag.com

www.knowlogy-ag.com

Identification of core processes

Annual nr. of cases

Processes with higher business relevance core processes B A

>7500

351-7499

<350

D
<150

D
151-2499

C
>2500

Resource consumption (hr)

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Example: Product catalog District X (Land Brandenburg)

Examples District administration

Product areas: 8
Product groups: 50 Products: 135

Service: 451
Processes: 1017

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Client position E-government potential Client

Primary process Processing of construction permit application Secondary processes Notification

Administration position E-government potential

C I T I/C

Technical information

Fee calculation, Submittal of payment Inspection, Control

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Evaluation of e-government potential

Client overall benefit E-gov. options

Client benefit

12, 5 12, 5

Client overall cost E-gov. options Channel closeness client

Marginal utility client

25

Client cost 6,2 5 6,2 5 6,2 5 6,2 5 Administration overall benefit Specific e-gov. cost Com. channel closeness Client group relevance

Channel closeness real-use

Size user group Intensity real-use

12, 5 12, 5
12, 5 12, 5 12, 5

Client position Potential

Client potential 25

50 %

Maxi mum = 100

E-government Score per service

Administration overall benefit E-gov. options Administration overall costs E-gov. options Standardized case frequency

Marginal utility for the administration

25

Nr. of cases service

Standardized Resource consumption

Resource 12, consumption service 5

Business relevance of the service

Administration position potential

25

50 %

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Results (example)

Total nr. of processes in product plan ABC-processes, core processes thereof primary processes thereof processes with no- implemented E-government options

105 24 19 11

thereof TOP-processes e-gov

(E-Gov-score value > 60%)

10

Score > 50 = 70 Pr. thereof Sec.P=15 Pr.

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Integrating different tools using semantic technology

DAML

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Integrating different tools using semantic technology

OWL

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