MARKET RESEARCH ON COURIER SERVICES

GROUP MEMBERS
Punit Amin 04 Jinal Mirani -27

Aditya Poman -39

Sakshi Shinde - 47 Tejas Soni 48 Sameer Yadav - 55

CONTENTS :
INTRODUCTION
HISTORY OF COURIER SERVICES IN INDIA COURIER COMPANY IN INDIA

INTERNATIONAL COURIER SERVICES

MARKET SHARE OF COURIER SERVICES DHL

CONCLUSION

INTRODUCTION :
We have Conducted Applied and Exploratory Research and based on which we had found the following :
Couriers Are Basically A Service For Sending Money

Or Goods At Some Extra Cost. It Involves A Person Or A Company Engaged In Transporting, Dispatching And Distributing Letters, Parcels And Mails. In A Rather Layman Term, It Can Be Said That, Compared To Normal Mail Service, A Courier Possess Many Added Features.

INTRODUCTION :
A Courier Is Much Faster, Safer And Secured Than

Ordinary Mail. It Is A Specialized Service With Authenticated Signatures. It Has Tracking Service With Each Service Being Treated As A Specific Individual Case. Dedicated Timely Deliverance Is Its Primary Hallmark. These services do Cost A Bit Extra But With So Many Features Available, The Cost Gets Leveraged.

INDIA - A Mega Market

Roadways :
Railways :

65,569 Kms. of Highways.

63,940 Kms.

Airways :
Waterways :

30 major Airports.
12 Major Ports & other many Minor Intermediate Ports.

HISTORY OF COURIER SERVICES IN INDIA

International Courier Industry had its start some 15-20 years

ago. The courier industry was initially limited to the four metros New Delhi, Mumbai, Kolkata, Chennai and to some extent to Bangalore. The reason was the airport connection these metros were. But, the changing economy and technical advancement seen on a daily basis, the industry has grown and extended faster to several cities and even rural areas. And it is still growing. A courier company anywhere in the world has its primary virtue is its efficiency to render services. The better the quality of service, the more the satisfied customers, better the chances of survival. The industry is booming and market is cut-throat competitive. The advancement of technology and internet has things slight easier and more competitive as well.

Courier company in India

There are Over All 3000 Courier Services in India who Deals Locally, Domestic and International Basis.

Professional Courier Company - South India's Leading Courier First Flight Couriers - Domestic & International Courier Services Blue Dart Business Express India DHL Courier Service India TNT Courier Service India UPS Courier Service India FedEx Couriers International Courier service DTDC ARAMEX

First Flight Couriers

First Flight Courier is a Leading Courier Company In

India. First Flight has an online Tracking facility. It does e-booking of Domestic and international couriers based in India. It is the safest courier in India and provides Services at a Competitive Rates.
Zone / Sector Intra City 100 gm 20.00 250 gm 30.00 500 gm 45.00

Within State
Rest of India International

30.00
65.00 100.00

45.00
85.00 165.00

65.00
130.00 220.00

PROFESSIONAL COURIERS

A professional courier is a company which does work to deliver messages, packages and mail. This company is doing work of couriers which is like mail services and such as speed, security, tracking,

signature, specialization and individualization of services, a professional service is like premium services, but this courier are more costly than other mail services.

Business Express India Pvt. Ltd.

United Business Express India Pvt. Ltd. Are Best & Service Provider.

This is Mr. Anuj Verma. we offered couriers for domestic courier services, international courier services, domestic courier services, door to door courier services, documents courier services, logistics services, import - export services, parcel services etc....

DTDC
DTDC Courier & Cargo Ltd. is one of the leading Express distribution company in India covering both domestic and international services. Incorporated in the year 1990, DTDC is in its 20th year of operations in India. It has a large delivery network covering close to 10,000 Pincodes giving its customers the best reach in the country. DTDC Courier and Cargo Ltd. is a national courier company with the largest network of delivery destinations, with minimal branding and advertising effort, the company today has become a generic brand. The company today operates through its 176 own controlling Regional Offices and Branch Offices & over 4,000 Franchisee Offices spread across the length & breadth of the country under the control of its Corporate Office situated at Bangalore, the IT Capital of the country. DTDC with 13,000 individuals as its strength, delivers at over 10,000 zip (pin code) areas, handling 10 million consignments every month. DTDC serves over 240 international destinations.

INTERNATIONAL COURIER SERVICES

We hold expertise in the business of supply-chain

management and offer competent international courier services to clients from business houses, industries, commercial units etc. Along with on-time deliveries, we also lay extra importance to the safety of the consignment. On-time delivery Personalized services Profitable deals for business units Clearance of consignment Reverse flow of acknowledged

Market Share Of Courier Service (Organised - sector)

3% 2%
DHL

5% 8%

FedEx TNT

37%
8% 11% 12% 14%

UPS Blue Dart Aramex

Others
DTDC First Flight

Vision Statement Strategy 2015

Remain the BEST Postal Service Provider for Germany

Become the Logistics Company for

the World.

Mission Statement
We want to make our customers, employees and investors more successful. We always demonstrate respect without compromising on results. We simplify our customers lives.

We want to make a positive contribution to our

world.
www.dhl-sy.com/?page=category&category_id=46

LARRY HILLBLOM

AN OVER VIEW
EXPRESS FREIGHT SUPPLY CHAIN
Contract logistics 22 square metres of warehouse space Leading provider of Corporate Information Solutions worldwide Strong customer base

MAIL SERVICE
Delivers 72 million mail items to 40 million households in Germany DHL Global Mail largest network for mail distribution worldwide

Market leader in Cross-border express service air and ocean freight services Presence in more than 220 Specialist in industrial countries and projects and endterritories to-end supply 4,500 facilities chain solutions 350 aircraft One of Europe's 36 hubs leading road freight forwarders Strong customer base.

DHL-India
DHL began operations in 1983, had revenues of Rs. 287 crores in 2001-02 and services 13,000 locations in India. On Sept. 12, 2002, DHL Worldwide Express acquired 62.8% stake in Blue dart to increase their presence in India. DHL owns and leases 250 aircrafts globally and this gave a boost to the Indian logistics industry through the Blue Dart DHL alliance. Both companies deploy the latest e-Business technologies, thus supporting Internet-based supply chain management systems of customers.
www.dhl.co.in

DHL- WORK FLOW

INDIVIDUAL CUSTOMERS DROP DHL OFFICE DHL PACK PICKUP CORPORATE CUSTOMERS DROP

CENTRAL LOCATION OFFICE

REGION SORTING AND BULK PACKING

LOCAL OR NATIONAL / INTERNATIONAL

LOCAL

DISTRIBUTION

TRUCK
REGIONAL HUB

DISTRIBUTION IF LOCAL

DHL -WORK FLOW (Contd.)

A Airport courier Air India or Kingfisher Passenger Cargo or Courier cargo Blue Dart Flights

Destination / Hub truck Destination Warehouse truck no Destination found? yes Destination DHL Office at Destination Reverse logistics to sender

Challenges faced:
1.Under certain circumstances, due to unavailability of the reci pient, several repeatdeliveries have to be made leading to higher costs. 2.Creating extensive network and carrying out international expansion. 3.Lack of own fleet of air fleet in countries like India resulting in delays. 4.International parcels have to pass the custom check before they can be sent to other countries; certain parcels get delayed for more than 24 hours. 5.Shipping volume rises and falls tremendously as the economy climbs and dips.

Competitors in India

Conclusion :
In courier services sector major companyis providing services but in India flight courier is leading company in courier sector. And in Internatiol level DHL is leading

company in courier sector. Courier facility in India is very cheaper and minimum charges we can send courier from one destination to another.

Bibliography
www.dhl.co.in

www.firstflight.net
www.tpcindia.com www.dtdc.in www.wikipedia.com www.businessexpresscourier.com

News Papers & Magazine Articles

Personal Visit to DHL Branch

Thank You..!