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  • Vivek - Jit in Service Sector

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    The document discusses applying Just-in-Time principles to the service sector. It explains that JIT aims to synchronize workflow and information, provide total visibility of all process components, enable continuous process improvement, allow flexibility in resource use, and respect people. An example given is how airlines must balance aircraft size with passenger demand. JIT emphasizes making all process components visible to allow learning and improvement. Organizations should expect and enable continuous small process improvements.

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    Vivek- Jit in Service Sector

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    The document discusses applying Just-in-Time principles to the service sector. It explains that JIT aims to synchronize workflow and information, provide total visibility of all process components, enable continuous process improvement, allow flexibility in resource use, and respect people. An example given is how airlines must balance aircraft size with passenger demand. JIT emphasizes making all process components visible to allow learning and improvement. Organizations should expect and enable continuous small process improvements.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PPTX, PDF, TXT or read online from Scribd
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    10 views9 pages

    Vivek - Jit in Service Sector

    Uploaded by

    khairmode_vivek
    The document discusses applying Just-in-Time principles to the service sector. It explains that JIT aims to synchronize workflow and information, provide total visibility of all process components, enable continuous process improvement, allow flexibility in resource use, and respect people. An example given is how airlines must balance aircraft size with passenger demand. JIT emphasizes making all process components visible to allow learning and improvement. Organizations should expect and enable continuous small process improvements.

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    of 9

    SYNTHESIS PAPER On JUST IN TIME SERVICE SECTOR

    By :--VIVEK RAJENDRA KHAIRMODE 10 PGDM 46. INDIAN INSTITUTE OF PLANTATION MANAGEMENT,BANGLORE

    JIT Introduction.
    Toyota Motor Company is credited with developing and operating the approach. During the early 1970s, the application of this philosophy strengthened their competitiveness in the automobile industry.

    produce and deliver finished goods just in time to be sold, sub-assemblies just in time to be assembled into finished goods, and purchased materials just in time to be transformed into fabricated parts

    JIT SERVICE SECTOR


    Synchronization and balance of information and work flow; Total visibility of all components of the process; Continuous improvement of the process; Flexibility in the use of resources; Respect for people.

    Synchronization and balance of information and work flow


    Output from the service firm must match customer demand as,frequently, the customer is directly involved in the process, waiting for the results, and may have other alternatives available . For example, airlines must balance the size of the aeroplane with passenger demand.

    Total visibility of all components of the process

    JIT emphasizes that all components of the processes employed to produce a service should be visible to those participating in the process. This allows process participants an opportunity to learn, inspect and improve those processes.

    Continuous improvement of the process .

    As part of JIT implementation, organizations must instil the habit of expecting continuous small improvements in the process.

    Flexibility in the use of resources

    Firms should have the ability to change processes rapidly to meet customer demands without wasting resources. Example-Decreasing the cost of maintaining patient accounts was the purpose of applying JIT techniques in a hospital.

    Respect for people .

    Because customers are directly involved in the service delivery process, service employees play a crucial role in affecting the customers perception of the quality and value of the service.

    THANK YOU.

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