Success Community Keynote

Get your #SuccessOn!

Erica Kuhl, @ericakuhl Matt Brown, @matty%me Director of Community

!"ocacy

#ro$ram

Mana$er

Safe harbor
Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This resentation may contain for!ard"#oo$ing statements that invo#ve ris$s% uncertainties% and assum tions& 'f any such uncertainties materia#i(e or if any of the assum tions roves incorrect% the resu#ts of sa#esforce&com% inc& cou#d differ materia##y from the resu#ts e) ressed or im #ied by the for!ard"#oo$ing statements !e ma$e& A## statements other than statements of historica# fact cou#d be deemed for!ard"#oo$ing% inc#uding any ro*ections of roduct or service avai#abi#ity% subscriber gro!th% earnings% revenues% or other financia# items and any statements regarding strategies or #ans of management for future o erations% statements of be#ief% any statements concerning ne!% #anned% or u graded services or techno#ogy deve#o ments and customer contracts or use of our services& The ris$s and uncertainties referred to above inc#ude + but are not #imited to + ris$s associated !ith deve#o ing and de#ivering ne! functiona#ity for our service% ne! roducts and services% our ne! business mode#% our ast o erating #osses% ossib#e f#uctuations in our o erating resu#ts and rate of gro!th% interru tions or de#ays in our ,eb hosting% breach of our security measures% the outcome of any #itigation% ris$s associated !ith com #eted and any ossib#e mergers and ac-uisitions% the immature mar$et in !hich !e o erate% our re#ative#y #imited o erating history% our abi#ity to e) and% retain% and motivate our em #oyees and manage our gro!th% ne! re#eases of our service and successfu# customer de #oyment% our #imited history rese##ing non"sa#esforce&com roducts% and uti#i(ation and se##ing to #arger enter rise customers& .urther information on otentia# factors that cou#d affect the financia# resu#ts of sa#esforce&com% inc& is inc#uded in our annua# re ort on .orm 1/"K for the most recent fisca# year and in our -uarter#y re ort on .orm 1/"0 for the most recent fisca# -uarter& These documents and others containing im ortant disc#osures are avai#ab#e on the S1C .i#ings section of the 'nvestor 'nformation section of our ,eb site& Any unre#eased services or features referenced in this or other resentations% ress re#eases or ub#ic statements are not current#y avai#ab#e and may not be de#ivered on time or at a##& Customers !ho urchase our services shou#d ma$e the urchase decisions based u on features that are current#y avai#ab#e& Sa#esforce&com% inc& assumes no ob#igation and does not intend to u date these for!ard"#oo$ing statements&

Let2s get to $no! 345 no!6

051ST'47 81: ,ho trave#ed the farthest to be at 9reamforce :1;<

051ST'47 8=: ,ho2s been a sa#esforce&com customer the #ongest<

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051ST'47 8>: ,ho2s grandma $no!s !hat they do for !or$<

Keynote Agenda

Success Community: Past ? Present Communities Roadma 9emo Advocacy Programs 5 date: 5ser @rou s ? ABP Success Community Activities: 9reamforce =/1;

Success Community Through the Years

5 200 6 200 7 200 201 0

Cui#t on the Sa#esforce Communities #atform

The #ace for customers to: 1ngage !ith other customers Share feedbac$ As$ -uestions 'nteract !ith eers ? us

Success Community Today

936,000+ Registered Community Members 230,145 Unique Visitors er Mont! 41,000 "e# Members er Mont! 2,000,000+ $ge Vie#s er Mont!

,hat does Community mean to sa#esforce&com<

Community is Peer to Peer Success

D/E ,ho Post a 0uestion @et a F0ua#ityG Ans!er ;5// 0uestions Per Aonth 1=%/// Ans!ers Per Aonth >/E 0uestions get Ans!ered by a ABP

Community is Customer nno!ation

11//H Community 9e#ivered 'deas =%/5; Community Comments Per Aonth 11%/I1 Community Botes Per Aonth J/ 9e#ivered 'deas Per Re#ease

Community is Co""aboration
D%;/1 Posts Per Aonth 11%/J> Comments Per Aonth J=9 To ics FTa#$ed AboutG Per Aonth >1I Co##aboration @rou s Kho! many customer vs& officia#L

,hat2s ne)t for the Sa#esforce Communities P#atform<

#abrice Ta"bot
Communities Salesforce #ro!uct Mana$er,

Ste$hen %su
Communities Salesforce @ste"eyhsu #ro!uct Mana$er,

&att 'ro(n
!"ocacy @matty%me #ro$ram Mana$er, Salesforce

Mo! many of you are a member of your #oca# user grou <

)ser *rou$ Program Today

1J1 @#oba# 5ser @rou s run so#e#y by customer vo#unteers 51 'nternationa# and D Bertica#N'ndustry 5/%///H 5ser @rou s Aembers 1;5 5ser @rou s AeetingsNAonth Oune :1; Program Re"#aunch sim #ified user grou e) erience #everaging Chatter @rou s and standardi(ation

+ ,asy Ste$s to -oining a )ser *rou$

1& 7avigate to success&sa#esforce&comNusergrou s =& Search for a grou Ka# habetica##y #istedL ;& C#ic$ on the 5ser @rou ti#e >& C#ic$ FOoinG
74T1: 4nce the user grou #eader has Facce tedG your re-uest to *oin% you2## be notified via emai#

5ser @rou Leaders stand u and be recogni(ed6 TMA7K 345666

&.P Program Today

115 Sa#esforce ABPs D/E 8as$force ans!ers >/E 0uestions Ans!ered by ABPs Channe#s: Ans!ers% 5ser @rou s% 'deas% C#oggers% 9eve#o erforce% Lin$ed'n% Stac$1)change% T!itter ? Co##aboration

&.P Program /etai"s

7e! set of artici ants a!arded !ith each seasona# re#ease A!arded for activities in the on#ine and off#ine communities during the rior year 3ear #ong term !ith the o ortunity to be re"re!arded based u on the rior years contribution

Characteristics of a &.P
Accessib#e Kno!#edgeab#e Leaders

7e)t 7omination Process for ,inter :1> is Coming Soon6

*et Your 2Success7n at 2/#189

Success Community 0one 12SC03 1%i"ton *rand 'a""room3
Community Live Podcast Station Community Aini"Theater @enius Car Customer Oourney ,a## K89.1;,a##L Community LoungesNCharging Stations Advocacy Program Kios$ Socia# Mead Shots Aeet"u Tab#es ? Co##aboration Station Community @ames " Pass ort Punch .R11 S ecia#ty Coffee 9rin$s6 /reamforce to You 1success:sa"esforce:com3
Cring the 89. s irit to the greater Success Community and $ee the 89. s irit a#ive a## year #ong Community ; /reamforce 1/reamforce 7rg3 3our one"sto "sho for resources% Po!erPoint resentations% schedu#ing information and more for the Success Community at 9reamforce.

Community45ed Sessions 1&.P 6 )ser *rou$ 5eaders3

5ni-ue sessions run entire#y by our to community advocates C#ic$ here for a## Community"Led Sessions

Matt Brown
Advocacy Program Manager, @mattybme

Erica Kuhl
Director of Community, @ericakuhl

Fabrice Talbot
Communities Product Manager

Stephen Hsu
Communities Product Manager @steveyhsu