Professional Documents
Culture Documents
Types of Purchases
Trial Purchases Repeat Purchases
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Purchase Behaviour
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Store-first decisions
When evoked set consists of stores rather than brand when he/she thinks of a product category Store-first decisions require:
Distribution in all relevant stores Good point-of-purchase and in-store promotions Good shelf space Co-operative advertising programs
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Retail environment
Store layout In-store stimuli
In-store decisions
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In-store Decisions
Generally planned
Product category decided on prior to entering the store
Substitute purchases
Brands substituted in store due to promotions
Totally unplanned
Impulse purchases
Copyright 2006 Pearson Education Canada Inc.
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Gifting Behaviour
Gifting is an act of symbolic communication, with explicit and implicit meanings ranging from congratulations and love, to regret, obligation, and dominance.
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Gifting Subdivisions
Inter-group Gifting Intra-group Gifting Inter-category Gifting Interpersonal Gifting
Intra-personal Gifting
Copyright 2006 Pearson Education Canada Inc.
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Consumption Process
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of
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Dissatisfaction occurs when there is a gap between expected and actual performance
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Instrumental performance
The way a product actually functions
Symbolic performance
Style appearance and overall aesthetics of a product
Affective performance
How owning the product makes you feel
Copyright 2006 Pearson Education Canada Inc.
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Relationship Marketing
Marketing aimed at creating strong, lasting relationships with a core group of customers by making them feel good about the company and by giving them some kind of personal connection with the business.
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Encourage trial Encourage purchase and repeat purchase Increase brand loyalty Make efforts to increase customer satisfaction and decrease dissatisfaction Create symbolic meanings for products Check if consumers make store-first or brand first decisions; market accordingly Develop good relationship management strategies
Copyright 2006 Pearson Education Canada Inc.
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