Professional Documents
Culture Documents
Japan
Digitalization and Connectivity
China
India
Click only firm to Click & Mortar Thousands of entrepreneurs to launch internet companies
Factors
China
India
More time on internet News on internet Information sharing High speed broad band connection High penetration Better connectivity No. of dot-com increases R&D
Customization Locus of control Customer co design Customer/Firm Low Low Low Low No
Customization
Filling up the form for uploading as per member wish Direct contact between seller and buyer User- friendly categorization of products Customization of own account
Geographical control
Network effects Open platform Connectivity and interactivity Exchange and sharing of information Cost transparency Virtual display of merchandise Speed and frequency of changes Customer Satisfaction Feedback Suggestion & queries solution by eBays Staff
Customer Satisfaction Feedback Suggestion & queries solution by eBays Staff Easy to operate
Should take action to fake online auction sites taking its market share and
damaging the whole markets reputation
Create Awareness
Television & newspaper advertisement
Teach how to process on eBay
eBay should let its customers feel that transaction through eBay will lower their costs and be more valuable
Expand the auction market from collectors to others by differentiating them selves by integrating the secured and economic payment system. And further this will increase the credit card usage by reducing the payment amounts.
Put some restrictions on new sellers in expensive merchandise transaction or large volume sale until they have a good track record eBay should cooperate with shipping companies, and ship the sellers product with their safeguards by giving a separate web page to track the status of shipping to the customer