You are on page 1of 56

This presentation was written using PowerPoint 2003

You may need to save this to your current PowerPoint version for it to function correctly

Questionnaire for
Processing (e-QIP)

Instructions using JPAS 2.3.0

View Presentation using

1 + F5) Developed by the JPAS Industry Team
“Slide Show” (Shift Version 10
What is e-QIP?
 e-QIP is a secure website designed to process
and store all personnel investigative forms for
 DoD is currently only using e-QIP for processing
the SF-86,“Questionnaire for National Security
 The e-QIP system has been utilized and
maintained by the Office of Personnel
Management (OPM) for several years.
 e-QIP will replace the EPSQ system on or about
July 7, 2005

e-QIP Functionality
 e-QIP can be done from anywhere with any
computer that can access the Internet
 e-QIP electronically allows Applicants to enter,
update, and release their personal investigative
data over a secure Internet connection to their
sponsoring agency for review, approval, and
submission to investigation provider

JPAS and e-QIP






e-QIP Process for Industry

Initiate Generate Review Approve Release

Loads the their
PSQ Personal
into PIPS Security
system Questionnaire
– Request (PSQ)

e-QIP Flowcharts

Version 2.3.0 DISCO does both Review & Approve

Initiate Generate Review Approve Release

Detailed Flowchart Detailed Flowchart Detailed Flowchart Detailed Flowchart

Granting “e-QIP” Authorization
Existing JCAVS User

 Account Managers will “grant” existing JCAVS

Users the authorization to initiate Investigation
 Account Manager authorizes the JCAVS User
authorization via the “Add/Modify/ Remove
JCAVS User” screen
 Once the “Initiate PSI” button has been clicked
and saved, the person can immediately start
processing investigation requests

Click “Initiate

Scroll Down

Click “Save”

JPAS/e-QIP Requirements

 After a JPAS User has been granted

authorization, the “Investigation Request”
hyperlink will become activated
 Before a JPAS User can initiate a request, they
must have an Owning or Servicing relationship
with the Applicant
 Once an Investigation Request has been
initiated, the Requesting SMO will continuously
receive notifications (via JPAS) as to the status
of the request throughout the entire e-QIP

Applicant’s Requirements
 Person Category must be “active”

 Person Category must NOT have “access

 Person must NOT be in “Due Process”

 Person must NOT already have an “active” PSI

 Person must be owned/serviced by SMO

If the person has “Denied” or “Revoked” eligibility, it must be older than 12

months. The date of the denial/revocation will be on the person summary, on
the “Eligibility” line, as well as on the “Adjudication Summary.”

Initiate Request Process
 To initiate request, click on “Investigation
Request” hyperlink - located below the “In/Out
Process” hyperlink
 If the “Investigation Request” link is NOT there:
 Ensure the “Correct” Person Category is being
 Ensure you have a relationship with the person
 Check “Investigation Summary” section for an
active investigation request
 Ensure the person has “DoD Contractor
Companies” displayed in the “Service/Agency” of
the Add/Modify screen

Determine Investigation Scope
Completing the Investigation Request form

 You must then complete the “Determine

Investigation Scope” Screen
 Select the appropriate eligibility:
 SCI - DCID 6/4  Secret
 Top Secret
 Confidential
 Enter Prime Contract Number


Determine Investigation Type
Completing the Investigation Request form - continued

 Click “Determine Investigation Type” Button

 Determine if “Override Justification” of
Investigation Type is necessary (the override
function is NOT available for Industry at this time)
 Ensure Sensitivity Level Code displays “Industry”
 Select the “Duty Position Code”:
 Contractor
 Determine if “Override Justification” of Service
Code is required (the override function is NOT
available for Industry at this time)

blank for
blank for

Additional Scope Information
Completing the Investigation Request form - continued

 Determine “Form Type” (SF86 only this version)

 Position Title – Industry enter “Contractor”
 Date of Birth – Pre-populated
 Access Codes:
 SSBI or SBPR = Top Secret
 NLC = Secret or Confidential
 Sensitivity ADP = Leave Blank
 Enter the date “Local Agency Check” was
 Service Agency = “DoD Contractor Companies”


2005 06 01

Requesting Official Information
Completing the Investigation Request form - continued

 “Requesting Official” section

 Requester’s Name
 Requester’s Job Title
 Requester’s Phone
 Requester’s Extension
 Each facility should determine if the Requesting
Official” is the FSO or the actual person
submitting the request
 Person who will be contacted by DISCO or OPM

Michael H. Woolweaver
Enter the Name of the Investigator
Enter the
Enter the Telephone
Requesting Title of the
(703) 465-2558

Number ofOfficial
the Enter the Extension of
Requesting Official the Requesting Official

Scroll Down

Security Folder Section
Completing the Investigation Request form - continued

 “Security Folder” section (location of Applicant’s

Security folder)
 Location Options (Defaults to “Other” for Industry
 None
 SOI (Submitting Office Identifier)
 NPI (No Pertinent Information)
 Other (must enter location name, address, city, state
and zip)
 The Organization’s information is automatically

Defaults to “Other”
Defaults to Company

Defaults to Company
Defaults to Company
Defaults City
to Company
State Defaults to Company Zip

Official Personnel Folder
Completing the Investigation Request form - continued

 “Official Personnel Folder” (location of

Applicant’s Personnel folder)
 Location Options (Defaults to “Other” for
 None
 NPRC (National Personnel Records Center)
 SON (Submitting Office Number)
 Other (must enter location name, address, city, state
and zip)
 The Organization’s information is automatically

Defaults to “Other”
Boeing Overtypes
Defaults to Company
Boeing Overtypes with
BoeingKen’s Name City
Overtypes 2201 Seal Beach Blvd
Boeing Overtypes State Ken Engelhard
Defaults to Company Seal Beach
Defaults to Company California 90740

Defaults City
to Company
State Boeing Overtypes
Defaults Zip Zip
to Company

Initiate/Pending Request
Completing the Investigation Request form - continued

 If you’re NOT ready to submit the request, click

the “Pending PSI” button
 The request will be saved
 You’ll have to return and click “Initiate PSI” to
submit request
 If you’re ready to submit the request, click the
“Initiate PSI” button
 The request will be submitted to DISCO
 Notify Applicant to complete PSQ
 Provide Applicant with “e-QIP Applicant
Instruction” sheet

Click “Pending PSI” to hold Click “Initiate PSI” to
off submitting request submit request

Click “Save”

Time Limits

 Applicant has 30 days from the date when the

Investigation Request was initiated to “start” the
PSQ or the Investigation Request is terminated
 Applicant has 90 days from the date when the
Investigation Request was initiated to “submit”
the PSQ or the Investigation Request is
 If the Requesting SMO places the investigation
request in “Pending PSI” status, the time limits
do not start until the “Initiate PSI” button is

Draft/Review PSQ (Optional)

 Inform Applicant that PRIOR to “certifying” their

PSQ, that they should provide you with a
“working” copy of their PSQ
 You should review the working copy of the PSQ
for completeness and accuracy
 Notify Applicant of any required changes or
 Once changes and/or additions have been made,
advise Applicant to certify their PSQ

The instructions for printing the
“working” copy are listed here
The Applicant would print a “working”
copy of their PSQ from this screen

Validate, Review and Certify
Initiation Process - continued

 Once the review is completed, have applicant

certify their PSQ
 Have Applicant:
 Print copy of the Archived PSQ
 Print out the three (3) releases and sign (make
sure to use system generated releases)
 Certify and transmit PSQ
 File a copy of Archived PSQ in the Applicant’s
Security folder until investigation is completed

Printing Problem
If you are unable to print the Archived PSQ
or the Releases – Right mouse click on the
hyperlinks and save them to either the hard
drive, floppy disk or CD. Once you’ve save
them you should be able to print them

Click Hyperlink to print

Release forms

Click the “Continue”

Click Hyperlink toNow once the Applicant
Release button is ready to “Certify”
Click Hyperlink to print
& Transmit PSQtheir PSQ they will click on the
The Investigation Click “Certify
Request along with the PSQ
IMPORTANT of Archival
button Request”
Applicant’s PSQ have
After the Applicant clicksnow been
“Certify forwarded
Request” for Review
the Applicant can and Approval
NO longer access
their PSQ

Releases & Fingerprint Cards
Initiation Process - continued

 Send signed releases and any fingerprint cards

e-QIP Rapid Response Team IMPORTANT NOTE #2
If the Investigation OPM-FIPC If the Investigation
Request is for an initial
clearance. It is
Mail: PO Box 618 Request is for a PR. It
is recommended that
recommended that you Boyers, PA 16018 you FAX the releases
Mail, Express Mail or to OPM, along with a
FedEX both the coversheet informing
releases and the e-QIP Rapid Response Team them that the releases
fingerprint card are for a PR and that
together to OPM. OPM
will NOT initiate the FedEx: 1137 Branchton Road
fingerprint cards are
not needed. This
investigation until should expedite the
BOTH the fingerprint Boyers, PA 16018 process as OPM will
card and releases are not being waiting for
received. If you send the fingerprint cards to
them together, it will be (724) 794-1412 arrive.
easier for OPM to Attention: Jody Gano
marry them up with the
Fax or
Becky Fox
Checking Status
Initiation Process - continued

 There are two ways to get to the “Investigation

Request Status History” for each request:
 Notifications – Investigation Request Status
 Person Summary Screen – Investigation History
 Must be an authorized e-QIP requestor within
the Requesting SMO
 Must have a relationship with the Applicant

Investigation Request
Status Hyperlinks
Checking status via the
Person Summary Screen

Clicking on a hyperlink will

take you to the request form

Ready for Review Process
 Once the Applicant certifies and transmits the PSQ,
the Investigation Request goes to DISCO for review
and approval
 Requesting SMO receives a “Ready-for-Review” via
JPAS notification
 DISCO assigns the Investigation Request to an
 The DISCO Adjudicator reviews the request and the
completed PSQ for accuracy and completeness
 The DISCO Adjudicator can either “Stop” or
“Approve” the Investigation Request
Currently for Industry, DISCO conducts both the “Review” and the “Approval” of the
35 Applicant’s PSQ. In either step, DISCO can stop the process if additional information is
Initiate Date
PSI Request was Initiated
Date Request
Ready-for-Review PSQ Arrived at DISCO

Scroll Down

DISCO Stop Process

 If discrepancies are noted during the “Ready-

for-Review” process, the DISCO Adjudicator
“stops” the Investigation Request
 Requesting SMO receives a “Ready-for-Review
(Stopped)” notification
 DISCO notifies requesting SMO of discrepancies
via “Message from CAF” notification
 Once the discrepancies are corrected, DISCO
will “Resume” the review process
 Requesting SMO will receive a “Ready-for-Review
(Resumed)” notification

Ready for Review PSQ
Date Request was Stopped
Date PSQ
Ready-for-Review DISCO Resumed
(Resumed)Review Process

Scroll Down

DISCO Approval Process

 If NO discrepancies are noted during the

“review” process, the request is then submitted
for approval.
 Requesting SMO receives a “Ready for Approval”
via JPAS notification

 The Adjudicator can “stop” investigation request

if additional information is required
 Requesting SMO receives a “Ready for Approval
(Stopped)” via JPAS notification

 DISCO notifies requesting SMO of discrepancies

via “Message from CAF” notification
DISCO Approval Process
Approval Process - continued

 Once the additional information is corrected in

the PSQ, DISCO will resume the approval
 Requesting SMO receives a “Ready for Approval
(Resumed)” via JPAS notification

 The Adjudicator will then “approve” request

 Requesting SMO receives an “Approved PSQ” via
JPAS notification

 Investigation Request then sent to OPM

Created By
Reviewed By
Approver’s By

Date Request became

Ready for Approval Ready for Approval
Ready-for-Approval Request was Stopped
Date Request was Resumed
PSQ (Stopped)
PSQDate Request was Approved
Approved PSQ
Scroll Down

Released Process

 Once the Investigation Request arrives at OPM,

their internal system “PIPS” notifies e-QIP that
the request was successfully received
 Once the request is successfully loaded into
PIPS, the Investigation Request is “terminated”
 e-QIP notifies JPAS that the Investigation
Request was “released” into PIPS
 The requesting SMO receives a “Released”
notification via JPAS
 Requesting SMO then waits for investigation to
be opened by OPM
Browser Configuration
 Before the Applicant can access e-QIP, they
must ensure that their computer browser
(Internet Explorer, Netscape, Mozilla, etc…) is
properly configured
 If using Microsoft Internet Explorer, applicants
must have version 5.5 or newer, with Service Pack
 If using Mozilla, applicants must have version 1.0
or newer.
 If using Netscape Navigator, applicants must use
version 6.1 or newer.

Probably the most common e-QIP problem for applicants who are accessing the system for the
first time is that “TLS” is not a standard default on IE and must be enabled manually. Once
applicants have enabled TLS on the initial log-in it will stay in active for each subsequent log-
Enabling TLS 1.0

Applicant must enable Transport Layer Security 1.0 to use e-QIP.

 First, verify that your browser supports 128-bit "strong
encryption" by selecting "Help" > "About Internet Explorer" from
the web browser's menu. If "Cipher Strength: 128-bit" does not
appear in the "About Internet Explorer" window then you will
need to install the Internet Explorer High Encryption Pack.
 Next, check the TLS 1.0 setting by selecting "Tools" > "Internet
Options" on the web browser's menu.
 Select the tab labeled "Advanced."
 Locate the section labeled "Security."
 Locate the item in that section labeled "Use TLS 1.0." In Internet
Explorer, this option is disabled by default. Check the box to
enable TLS 1.0.
 Click the "OK" button to save these changes.

Problem Checklist
 Releases not dated, signed or legible. Modifications must be
initialed by Subject.
 DOB or POB discrepancy between FPC and SF86/SF85P.
 Missing middle name on FPC (Must match SF86/SF85P). Indicate
“NMN”, if there is no middle name. Indicate “IO” if Initial only.
 Missing City, State and Zip. This is required for ALL residence and
employment addresses.
 The lack of SSNs and POBs for cohabitants on SSBI requests.
 Employment and residence gaps (see instructions at
for specifics).
 Lack of separation date and residence of spouse in case of
separation or divorce.
 Missing marital status of previous spouse. If unknown, indicate.
 Missing debt clarification; indicate if still outstanding. Provide
comments in remarks section if needed.
1. Can I access e-QIP with my personal computer at home? If so, do I need a special internet browser?
Yes, you can use your personal computer - at home or at the office! e-QIP is designed to be accessible
from any computer, anywhere in the world. The only requirement is that you use an internet
browser capable of 128-bit encryption.
2. What is the process for completing my SF-86 using e-QIP?
Once you have been notified that you have access, login by entering your social security number and
answering the three Golden questions. After logging in the first time, you will be prompted to change
your golden questions to ensure the security of your data. After changing your Golden questions, e-
QIP presents you with the Main Menu. Select the link entitle, “Enter Your Data” from the main
menu screen. After reading all instructions, you can now begin entering your personal data. In
order to ensure the completeness of your data, a validation routine will run after each page is
submitted. The validation routine will point out any errors and provided detailed instructions on
how to satisfy each incorrect or missing item. When you are satisfied that your form is complete,
select the “Display Your Data” link from the main menu. After a final review of your date, select the
“Certify/Submit” button to finish your form. On the last screen make sure to print a copy for your
records and print and sign each form that has a blank for your signature. Only after you have
printed and signed the appropriate signature pages, should you click on the final link entitled,
“Release Request/Transmit to Agency.”
3. Do I have to change my golden questions?
To protect your personal data from unauthorized disclosure it is highly recommended that you
change your golden questions/answers to items that are unique and personally specific to you, but
could not easily be guessed by others.


4. I cannot login to e-QIP. What should I do?

After verifying all system requirements listed in the e-QIP brochure, contact your sponsoring agency
to verify that you currently have an active request in the e-QIP system.
5. When I try to login, e-QIP displays golden questions that I have never created, or that I don’t know the
answer to. What should I do?
If you are getting “bogus” Golden Questions that you do not recognize or do not know the answer to,
please contact your sponsoring agency to verify that you currently have an active request in the system
or to request that your Golden questions be re-set to the default values.
6. I have just logged in and haven’t entered any data. I don’t know where to start from the Main Menu.
What do I do?
Click on the link entitled “Enter Your Data” to begin entering your personal data.
7. What does the “Submit” button do?
The “Submit” button saves any data that you have entered on the current screen.
8. What does the Reset button do?
The Reset button clears (removes) any new data recently entered on a screen that has not been
previously saved.
9. Do I have to go through the form question by question, in numerical order?
No. You may skip ahead or go back to any question number by selecting the desired question from the
Navigation Bar located at the top right-hand side of the screen. This opens a drop down menu that
contains all the sections of the form. Simply select the desired question and press the “Go” button to
proceed to selected section.


10. Is there a way to tell which questions I have finished?

Yes. At any time you can go to the Navigation Bar at the top of the screen an select the
“Validate, Certify, and Release” link. The system will then display all remaining errors that must be
satisfied before you can submit the form.
11. Where do I get help for completing a specific question?
Click the “Help” link located upper left hand corner of each page for additional
instructions on completing specific questions.
12. What’s the difference between an “Error” and a “Warning” when validating my data?
A “Warning” message alerts you to a potential problem with your data which may require
additional explanation. An “Error” must be corrected prior to certifying your completed form.
13. When should I validate my data?
You can validate your data at any time while you are entering/editing data; however every
applicant is required to validate their data on the final screen before they are able to certify their form.
14. Can I certify my form with errors?
No, all “Error” and “Warning” messages must be sufficiently satisfied before you can
certify and release your e-QIP request.
15. Should I do anything before I certify my data?
After your data has passed validation you should click on the “Display” link in the upper
left hand corner of the screen to verify your data and to ensure that your answers are complete and
accurate to the best of your knowledge. Then select “Validate, Certify, and Release” from the Navigation
Bar in the top right-hand side of the screen and follow the additional instructions. After certifying your
data, you will not be able to edit your form.


16. I have completed this form in the past. Why doesn’t this system have that data?
e-QIP can only retrieve data previously entered into the e-QIP system. Data from
previously completed paper forms or data from other automated systems has not been loaded into this
17. I’ve only entered a little data, but I have to go to a meeting. What should I do?
Click the “SAVE” button at the bottom of the page to save your data. Then click the “Log-
out” button at the top of the screen to exit the system.
18. I don’t have a suffix on my name. What do I do?
Leave the suffix field blank.
19. I don’t have a first or middle name. What do I do?
Check the NFN (no first name) or NMN (no middle name) box.
20. I’m not sure of a date. What do I do?
Estimate the date (month and year) to the best of your ability and check the “EST”
checkbox, indicating that this is an estimated date.
21. I have a validation error that says that a date has to be after another date. What does this mean?
Many questions involving dates are validated against the birth date entered in question 2.
Most date fields pertaining to the applicant (not relatives) must be after the applicant’s birth date.
22. I am 6 feet tall. I entered 6 feet, but I got an error message telling me to enter inches. What do I do?
Select 0 (zero) for inches and submit.


23. I’ve entered as much information as I think I can for questions 9 and 11, but I still get errors. Why?
To correctly complete an e-QIP request you cannot have gaps between your dates.
Validation is based on data entered and any time lapse between the end date of one record and the start
date of the next record will prompt and error message. You must indicate all period of self-employment,
unemployment, or vacation as appropriate. Please provide as complete a set of data as possible.
Depending on the type of investigation you will receive, you may be required to provide 10 years of data
for some questions. An error message will indicate if this is the case.
24. On question 9, I get an error message about needing a record with “Present”. What does this mean?
Question 9 requires one record to have an end date for which you have checked the Present
box, indicating your current residence.
25. I have to enter a foreign address. What do I do for zip code?
If there is a postal code associated with the foreign address, enter it in the comment field.
26. I hit the Back button and something strange happened. What’s wrong?
As a general rule, do not use your browser’s Back button for navigation within the
applicant section of e-QIP. Use the question navigation buttons or the buttons at the bottom of the screen
27. I have more than 3 degrees to enter in question 10. What do I do?
Enter three, click Submit. The system will then display additional lines for you to add
additional degrees.


28. Can I see if I am qualified for a security clearance even if I am not a Federal employee?
No. It is not possible to "pre-apply" for a security clearance. Not all Federal
employees/contractors have security clearances. Individuals who are tentatively selected for government
jobs (or as Federal contractors) will be investigated as appropriate. If access to National Security
Information is required, you will need to complete a security questionnaire and an investigation will be
conducted. If the investigation results are favorable, a security clearance will be granted if appropriate.

End of Presentation

“Initiate” Flowchart

Requestor accesses Requestor clicks the

Requestor determines Requestor completes the
Applicant’s Person “Investigation Request”
investigation is “Investigation Request”
Summary screen link

Requestor completes the Requestor completes the Requestor completes the

“Investigation Scope” “Additional Scope “Additional Request
section Information” section Information” section

Is the
Requestor clicks the Requestor
“Initiate PSI” button Yes ready to initiate
the Investigation


Investigation Request is Requestor clicks the Requestor clicks the Requestor clicks the
registered with the e-QIP “Save” button “Pending PSI” “Save” button
database button

Requestor checks “Initiate PSI” annotated Requestor sends

“Investigation Request in Investigation Request Applicant the “eQIP
Status History” Status History section Information Sheet”

Click Here to Return

53 to Flowchart
“Generate” Flowchart

Applicant receives the Applicant answers the Applicant can change the
Applicant logs into the Applicant enters their
“eQIP Information “default” Golden “default” Golden
eQIP website SSN
Sheet” Questions Questions if so desired

Applicant completes their Applicant completes their Applicant provides

Applicant Prints
Personal Security Personal Security “working” copy of PSQ
“working” copy of PSQ
Questionnaire Questionnaire to Requestor

Applicant provides Requestor notifies Were any

Applicant corrects Yes
updated copy of PSQ to Applicant of discrepancies
discrepancies in PSQ
Requestor discrepancies identified?

Were any Requestor notifies Applicant Prints
Requestor Reviews Yes
discrepancies Applicant to Certify “Archived” copy of
updated copy of PSQ
identified? and Transmit PSQ PSQ


Request check History Applicant clicks “Release

Requestor sends/faxes Applicant signs Applicant Prints
Status for “Ready for Request/Transmit to
Signature Forms to OPM “Signature Forms” “Signature Forms”
Review” notification Agency”

Click Here to Return

54 to Flowchart
“Review & Approve” Flowchart
Requesting SMO DISCO assigns Requesting SMO
DISCO receives Adjudicator reviews
receives “Ready for Investigation Request to receives “Ready for
Investigation Request Investigation Request
Review” notification Adjudicator Approval” notification

Adjudicator reviews PSQ Is additional Adjudicator “Stops” Requesting SMO receives

for accuracy and information Review/Approval a “Ready for Review
completeness required? process (Stopped)” notification



Adjudicator makes Is additional Adjudicator notifies

Adjudicator forwards Adjudicator approves No
Interim determination information Requesting SMO why
PSQ to OPM request review was stopped
if applicable required?

Requesting SMO receives Requesting SMO

Adjudicator Resumes the Adjudicator reviews
“Ready for Review receives “Message from
Review process updated PSQ
(Resumed) notification CAF”

Applicant clicks “Release Applicant prints out Applicant logs into eQIP Requestor initiates a Requestor notifies
Request/Transmit to copy of new Achieved and corrects NEW Investigation Applicant of the
Agency” PSQ discrepancies Request for Applicant discrepancies

Click Here to Return

55 to Flowchart
“Release” Flowchart

Requesting SMO OPM locates signed

OPM receives OPM review
receives “Approved Signature Forms for
Investigation Request Investigation Request
PSQ” notification Applicant

Is the
OPM determines if investigation OPM loads the PSQ
Yes Investigation Request is
fingerprint cards are for a Periodic and Request
required Reinvestigation? information into PIPS


OPM locates fingerprint Requesting SMO receives

cards for Applicant “Released” notification

Requesting SMO waits

for investigation to be
opened by OPM

Click Here to Return

56 to Flowchart