Building trust

Building trust
What is trust?
Oxford Dictionary (noun) firm belief in the
reliability, truth, or ability of someone or something.

The act of placing yourself in the vulnerable
position of relying on others to treat you in a
fair, open, and honest way.


Why is trust so important in our
relationships?
Who can you trust when your back is
turned?
The importance of trust
Productive relationships are based on trust often unrecognized and
taken for granted
Its a resource that increases with use
Enables coordination without coercion
Enables commitments to be undertaken in situations of high risk
Good communication in the workplace depends on trust
Encourages best practice sharing and cooperation

Building trust
There are four components of trust:
competence, clear communication,
commitment, and consideration

Competence: You are able to do what
you promised

Commitment: You actually do what you
say you will do

Clear Communication: You say what you
mean and you mean what you say

Consideration: You take others
interest into account
Building trust



Competence- Competent individuals
are able to capably perform their
jobs and do whatever they propose
to do.
Building trust

How to foster trust through competence?

Talk about the why and how of decisions you make and actions you
take.
Ask for help when needed
Acknowledge what you don t know
Be willing to learn
Building trust

Commitment keep
promises and
commitments and
never promise what
you can not deliver.
This will show that you
dependable.
Building trust

How to foster trust through commitment?

Determine either a commitment is being requested
Ask for clarifications
Evaluate either you can fulfill the request and be clear about what you
will do
Building trust


Clear communication =honesty

Words have meaning and people
take them seriously. You can not
control what others think, but
you can control your behaviour
Building trust

How to foster trust through honesty?

You can developp a few habits
Avoid innacuracy and omissions in what you contributed
Be consistent in what you say
Set realistic expectations
Never intentionally omit facts
Actions should be aligned with the expectations
Building trust


Consideration to care about
the interests of others when
taking actions or making
decisions
Building trust

How to foster trust through consideration?

Identify common interests
Listen to others
Evaluate your words and actions