Performance

Management
Definition
Can be defined as the process of evaluating the
performance of an employee and
communicating the results of the evaluation to
him/her for the purpose of rewarding or
developing the employee .
Objectives of the Performance
Appraisal
Setting targets and goals as performance
standards
Evaluating employee performance
Identifying Training and development needs
Rewarding Performance
Improving Performance
The Appraisal Process
Determination of standards of performance based on
the organizational objectives and the job description
Deciding on the method of measurement of employee
performance against the pre-determined goals and
standards
Actual Process of measurement
Communicating the results of the appraisal to the
employee concerned .
Using the appraisal effectively

The Appraisers
Self Appraisal
Supervisors
Peers
Customers/Clients
Subordinates
Performance Appraisal Methods
MBO
Graphic Rating Method
Work Standards Approach
Essay Appraisal
Critical Incident Method
Forced Choice Rating Method
Point Allocation Method
Ranking Methods
Performance Appraisal Methods
Contd
Checklist
BARS
360 Degree Performance Appraisal
Team Appraisal
Balance Score Card

Challenges Of Appraisal Interview
The Organization Culture
Relationship Between employee and his Boss
Maturity Levels of the Individuals
An apprehensive employee
A wary appraiser
A biased appraiser
Inexperience
Pitfalls in Performance Appraisal
Halo Effect
Leniency Effect
Stringency Effect
Recency Effect
Primacy Effect
Central Tendency Effect
Culture
Stereotyping
Perceptual Set
Fundamental Attribution Error


Uses Of Performance Appraisal
Training & Development needs identified
Basis for compensation Management system
Used for career planning activities
Succession Planning
HR planning etc
ETHICS OF PA .