Presentation

on
Quality Control

Tanushree
 What is quality ?
 Quality of a product is defined as
“How it satisfies the customer
needs”.
 Quality is subjective term.
 Quality is expressed with adjectives
such as poor, good and excellent.
 It is defined as a degree of
excellence of a product .
 Dimensions of quality
 performance
 Features
 Conformance
 Reliability
 Durability
 Service
 Reputation
 Response (of dealer)
 Quality statement
Quality statements are the overall
intentions and direction for the
organization with respect to quality set
by top management.

Types of quality statement

 Vision statement
 Mission statement
 Quality policy statement
 Vision statement
The vision statement is a formal
declaration of what the organization is
trying to achieve in long term.

Vision statement of Boeing company

states that
“Vision for Boeing in 2016 is people
working together as a global enterprise
for aerospace leadership”
 Mission statement
 An organization mission is the reason for the
organization existence.

 It tells what the company is providing to society.

 A mission statement answers the question such as

who we are? Why we are? what we do ?how we do it ?

Mission statement of New Port shipping company says

“we shall build good ships here- at profit we can –at
loss we must-but always good ship “
 Quality policy statement

According to ISO 9000,

 Quality policy is the overall quality
intentions and direction of
organization as formally expressed
by the top management.
 The quality policy is a guide for every
one in the organization which says
how they provide product or services
to the customer.
 Quality planning

 Qualityplanning is one of the foremost

function of the members in the
organization to achieve the quality
objectives.

 Qualityplanning is nothing its only

forecasting the future activities related to
quality

 Quality
planning acts as a road map for
the members in the organization to
achieve the quality goal.
 various steps in quality
planning
establishing quality goals.
identifying the customers.
discovering the customer need
developing the product features.
developing the process features.
 Steps in quality control
 Fixing the quality standard
 measurement of quality.
 Comparing the measured quality
with standard quality.
 Finding out the variation.
 Reasons for variations that lead to
defects are examined.
 Taking corrective action.
 PLAN

IMPROVE ACT

EVALUATE
Thank you.