A

Presentation
on

SOFT SKILLS
and
ETIQUATTES

Introduction
O In todays workplace, the benchmark for excellence at
all levels specially managerial, is not how
intellectually qualified one is but rather on a positive
attitude, ethical values, and personal and
interpersonal skills which are collectively termed
Soft Skills.

O According to Daniel Goleman, it is the five elements
of emotional intelligence self awareness, self
regulation, motivation, empathy and adeptness in
relationships which determine our potential for
learning personal and social soft skills.




O Soft skills are intangible skills with soft qualities and
competencies that determine not only employees
ability but also improve managerial abilities in top
management and direction level cadre to fit into a
particular structure or situation in an organization.

O Soft Qualities like effective communication skills,
social etiquette, right attitudes and values, and other
personal and interpersonal skills like optimism,
emotional maturity, confidence and adaptability.

O A Hard Case for Soft Skills Gaining a
Competitive Advantage with Soft Skills

80%
20%
Research
Employee
Employee
Conclusion



Research has shown that more than
80% of the people who are fired from
offices do lack of social skills some way
or the other .

This survey discusses certain ways by
which individuals can improve on their
social skills for a better living like
listening to seniors to take instructions,
be free to asking for help and accept
criticism/feedback.
Elements of
emotional
intelligence
Soft Skills
1 . Personal competence
Self awareness

Self regulation


Motivation

Self-knowledge ; Self -confidence

Self-control ; Trustworthiness, Adaptability and
Flexibility, Creativity and Innovation

Achievement Drive, Commitment, Initiative,
Optimism
2 . Social competence
Empathy



Social
skills
Understanding and Developing Others; Service
Orientation; Leveraging Diversity; Political
Awareness

Effective Communication; Conflict Management;
Leadership; Team Capabilities; Collaboration and
Cooperation
Elements
of
emotional
intelligenc
e
Soft Skills
Guidelines for Training in Soft
Skills
O While many employers lament the lack of soft skills in
their employees, only a few consider including this in their
training and development programs.

O Training in Soft Skills has two sections

1) Involves developing attitudes and attributes,
2)Involves imparting skills in communicating the attitudes,
ideas and thoughts for a job to be carried out well.

O Both, Attitudes and Skills are integral to soft skills
and complement each other.
Soft skills Training: Can We Measure the
Returns it deals with measuring Soft skills
training effictiveness by examinig how the result can
be measured.
O The company translates the Soft Skills training into
measurable units through procedures (SMART)
selling specific , measurable, achievable, realistic,
time-bound goals, where each training session ends
with a goal-setting workshop, making the participants
write a goal based on the insight gained from the
training and translating the goals into action through
(BI TE) benefits, impact, tasks, and engagement.

A Framework for Skills
Development
Skills
Development
Mastery
Awareness
Competency
Assertiveness
O Assertiveness is the
ability to express
our thoughts,
feelings opinions,
beliefs and need
directly, openly,
honestly &
appropriately, while
not violating the
personal rights of
others.


Developing Assertiveness
O Be responsible in your own behavior.
O Avoid being influenced.
O Be honest regarding compliments
O Learn to say NO
O Use I and we statement.
O Use appropriate body language.
O Choose assertive words carefully.
O Avoid exaggeration.
O Ask for feedback

Assertive response
O Exercise