Entry Level Low-end

Server Refresher VC
Session
Catalog code: 23167

2005 Hewlett-Packard Development Company, L.P.

The information contained herein is subject to change without notice

Description
This virtual class is covering the latest news regarding the
non cell based HP9000 and Itanium servers. It is basically
an Update Session for Volume Servers (A.K.A.
Information/Knowledge/Sharing) on 2 and 4 socket ZX1based servers and workstations).

Slides also available from:

http://wtec.cup.hp.com/~cpuhw/IA64/is-meeting/ipf-is.htm

Objectives
Upon the completion of this refresher course, the learner will be able to:
Gain

a better understanding of WTECs charter, team members, and our relationship

with the CPU H/W and Firmware labs.
Understand how to use WTECs Support and Current Issues web pages to best assist
with field CPU H/W problems already known to HP.
Get the latest news from WTEC (service notes, current issues, insider knowledge, etc.)
regarding hardware support for zx1-based Volume Servers. These servers currently run
either Intel Itanium2 processor families or HP PA-RISC PA8800 processor families.
Get additional information on newly released systems or updates to current systems
(e.g. processor/memory/IO enhancements or upgrades to existing families).
Get the opportunity to report to WTEC any field issues that are affecting the
serviceability of current zx1-based volume servers.
Get the opportunity to report to WTEC any observed CPU H/W problems that may be
class related (e.g. are being seen on multiple field systems).
Get the opportunity to report to WTEC any documentation issues (internal and external),
training issues and needs, missing or insufficient service tools or web site data, etc.
NOTE: This training is not designed to replace any hands on training or other formal
CPU H/W training courses.

Prerequisites
Audience
HP Field Hardware CPU Support Engineers (e.g. CE,
RCE, ICOE, Escalation Engineers, WW CPU Field
Specialists).
Additional Prerequisite Notes
Students need experience with the low end servers based
on Itanium and PA-RISC. For example:
rx16x0, rx26x0, rx4640, rx5670, rp34x0, rp44x0

WTEC Charter
Worldwide Technology Expert Center is part of Global
Solutions Engineering (GSE) under Mark Sullivan. WTEC
provides Level 3 technical support to WW Customer
Support field organizations and other HP Services
groups, and delivers expert level 24*7 support to HP's
Mission Critical customers. WTEC works proactively on
quality and supportability initiatives and on the
development of supportability and troubleshooting tools.
The CPU hardware team supports the systems included
in this training session.

WTECs Support and Current Issues web

pages
WTECs web pages can be found at:
http://wtec.cup.hp.com
CPU Server Hardware Team at:
http://wtec.cup.hp.com/~cpuhw/
Current Issues are a very important part of our distribution
of information on the issues we are getting calls. The
NEW Current Issues server can be found at:
http://15.13.122.166/enter_password.php
Please register using your SEA email and NT\Domain Account
password

WTECs Support and Current Issues web

pages

Latest News and Current Issues

Issues with IA64 systems
Use USB memory stick to upgrade firmware
Copy the EFI firmware utilities to the memory stick with
your PC
From EFI shell:
Shell> map r fs
Shell> fsX:
fsX:> fwupdate.efi

Only works for IA servers

Get this document:

http://wtec.cup.hp.com/~cpuhw/IA64/cookbook/USB_flash_EFI.pdf

Latest News and Current Issues

Latest News and Current Issues

Issues common to both IA64 and PA systems
Red fault LED on middle disk of rx2600 & rp34x0
Workaround instructions to correct illumination of red
LED on internal disk drive(s) for rp3440, rp3410, and
rx2600 servers
The purpose of this document is to show a simple process to
eliminate the unwanted red LED condition on the disk drive(s)
from coming on during a startup or when the system is
operating normally. This red LED indication on the disk drive is
due to contact between the middle plastic tip of the hard drive
rail guide and the activity LED.
To repair the contact problem, the center plastic tip must be
removed from the end of the hard drive rail guide. By removing
the plastic tip, current will no longer flow across their surface to
enable the LED to illuminate red.
Note: This will not damage the function of the hard drive.

Latest News and Current Issues

Latest News and Current Issues

Latest News and Current Issues

Issues common to both IA64 and PA systems
continued
Red fault LED on middle disk of rx2600 & rp34x0
continued
Future new and replacement disk mech. parts will not
have the center plastic tip. <<No longer true>>
Future disk backplane will have green LED rather than the
current green/red LED.
Get this document:
http://wtec.cup.hp.com/~cpuhw/IA64/rx2600_X-Peak/peak_disk_led_fix.pdf

Latest News and Current Issues

Issues common to both IA64 and PA systems
Flashing RED fault LED
Affects rx2600/rx4640/rp34x0/rp4440
Caused by a combination of BMC and MP f/w issues
Workarounds available to clear the LED include
MP:CM>RB to reset the BMC
Power cycle the server

F/W release for IPF BMC 3.47, MP E.03.13

F/W release for PA will be with Mako64 intro.
PDC 45.11 BMC 03.49 for rp44x0
PDC 45.11 BMC 03.50 for rp34x0

Latest News and Current Issues

Issues common to both IA64 and PA systems
Smart Array SA640x firmware
False battery warning fixed with 2.34 fw
Updating fw
IPF use offline EFI saupdate.efi

PA use online SAUTIL (note warnings)

Available through www.hp.com support & drivers web pages

http://wtec.cup.hp.com/~cpuhw/storage/storage.htm

Refer to Service Note A9890A-01

Defective returns requested sent CATCH 3 when in BCS

servers DELETED
Refer to Current ISSUE 1667 for details

Latest News and Current Issues cont.

MSA 30 & A7173A u320 Dual SCSI PCI Issues
SCSI resets and timeout reported in syslog/dmesg

Other useful IO and Mass Storage information is available

at: http://wtec.cup.hp.com/~cpuhw/storage/storage.htm

Recently added:
SCSI Solutions WhitePaper HP-UX
HP Smart Array PCI card "Survival Guide

(compiled by Jim

McCarter)

SCSI Ultra320 HP-UX Software Releases (how to determine

the correct driver is installed)

Latest News and Current Issues

Issues common to both IA64 and PA systems
Setting rx4640/rp44x0 dip switches
I/O Baseboard and CPU carrier FRUs have critical
switches needing to be checked/set if FRU replaced.
IPF vs. PA-RISC switch on CPU Carrier Board

MX2 vs. Itanium2 switch on I/O Baseboard

Core VGA enable switch on I/O Baseboard
Proper DIP switch settings documented here:
http://wtec.cup.hp.com/~cpuhw/IA64/rx4640_Diablo/switchesDiablo_Hamilton.pdf

RP44x0/rx4640 Dip Switch Settings

Remove Fan# 1 (middle)
I/O Baseboard Switch Settings

RP44x0/rx4640 Dip Switch Settings

CPU Carrier Switch Settings

Latest News and Current Issues

Issues common to both IA64 and PA systems
Pathing Spreadsheets for xz1 Systems
Useful for correlating different Paths (i.e. ACPI vs. HP-UX vs.
Linux, etc.)
Useful for correlating physical IO devices to Paths
Useful for correlating Paths to IO hardware (e.g. Rope number)
Block Diagrams for each system
Physical System Views
Available at this URL:
http://wtec.cup.hp.com/~cpuhw/IA64/pathing/system_paths.htm

Processor Identification Spreadsheet

http://wtec.cup.hp.com/~cpuhw/IA64/Processor_Identifier.xls
(listed under each Product web page)

Latest News and Current Issues

Issues with PA systems
Troubleshooting memory problems
Rotate DIMMs within a quad when only one DIMM is
deconfigured (should be rare).
Replace and Rotate DIMMs within a quad when an entire
quad is deconfigured due to a DIMM failure.
Refer to WTEC Current Issues article #1621 for details.
For PDC 45.11 or greater, BCH Clear PDT command has been
enhanced to avoid rotating DIMMs if PDT cleared immediately
before replacing defective memory DIMM.
How to Replace and Rotate DIMMs (assuming DIMM 4b is
defective and caused rank 4 to be deconfigured:
1. Replace DIMM 4b
2. Rotate DIMMs 4a->5a->5b->4a

Latest News and Current Issues

Issues with PA systems
PDC updates currently only formally provided in HP-UX
patch form
EML will provide ISO images in the future
WTEC currently provides ISO images at:
http://wtec.cup.hp.com/~cpuhw/hppa/rp34x0/rp3440_firmware.htm
http://wtec.cup.hp.com/~cpuhw/hppa/rp4440/rp4440_firmware.htm

MP f/w available via HP-UX patch or via FTP

iLO functionality available in MP E.03.xx firmware
Connect with browser using the MPs IP address
Similar to iLO on other system platforms
MP firmware patches:
PHSS_33042: s700_800 11.11 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch
PHSS_33043: s700_800 11.23 rp4440/rp3440/rp3410 iLO MP E.03.13 FW Patch

Newly Released Systems and Updates to

Existing Systems
IA64 systems
The new Madison 9M (Mad9M) processors
Mad9M A1 vs. A2 stepping considerations
Onyx rx1620
SFW 2.18 minimum to support A2 stepping

Badger Peak rx2620

SFW 3.17 minimum to support A2 stepping

rx4640 products AB530A, etc.

SFW 3.11 minimum to support Mad9M processors
SFW 3.17 minimum to support A2 stepping
For rx4640 with Mad9M processors, use replacement I/O
baseboard part# A6961-69401

Newly Released Systems and Updates to

Existing Systems
PA systems
MAKO64 to be released ~ 4/29/2005
Enhanced processor (PA8900)
64MB L2 cache
Cannot mix MAKO32 and MAKO64 processors on same
system/cell
Can upgrade existing rp34x0 and rp44x0 systems to
MAKO64 processors

New PDC 45.11

Available via HP-UX patches early June 2005
PHSS_33086
PHSS_33087
PHSS_33088
PHSS_33089

rp34x0
rp34x0
rp44x0
rp44x0

HP-UX
HP-UX
HP-UX
HP-UX

11i
11i
11i
11i

v1
v2
v1
v2

(PDC
(PDC
(PDC
(PDC

4511/BMC
4511/BMC
4511/BMC
4511/BMC

03.50/iLO
03.50/iLO
03.49/iLO
03.49/iLO

PDC 45.11 on I/O Baseboard part# A6961-69401

E.03.15)
E.03.15)
E.03.15)
E.03.15)

Miscellaneous other issues

rp4440/rx4640
VRMs on I/O Baseboard are NOT individually
replaceable

rx5670
False memory MBE MCA caused by memory carrier
See Current Issues #1703 for details

All servers
Power problems caused by a short circuit
Cycling power can cause additional damage

Questions or issues you want to discuss

Are there any field issues affecting serviceability to
report?
Are there any observed CPU H/W problems to report?
Are there any documentation issues to report?

Questions or issues you want to discuss

Is there anything we have not covered here?