Professional Documents
Culture Documents
Developing Marketing
Strategies and Plans
Marketing Management
A South Asian Perspective, 13th ed
Chapter Questions
How does marketing affect customer
value?
How is strategic planning carried out at
different levels of the organization?
What does a marketing plan include?
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Define
Define the
the value
value proposition
proposition
Define
Define the
the value
value network
network
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Market-sensing process
New-offering realization process
Customer acquisition process
Customer relationship management
process
Fulfillment management process
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Tactical
Product features
Promotion
Merchandising
Pricing
Sales channels
Service
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Corporate Headquarters
Planning Activities
Define the corporate mission
Establish strategic business units
(SBUs)
Assign resources to each SBU
Assess growth opportunities
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Products
Vertical
channels
Competence
Market
segment
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Biocon
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eBay
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Table 2.3
Product Orientation vs. Market Orientation
Company
Product
Market
Xerox
We make copying
equipment
We improve office
productivity
Columbia
Pictures
We make movies
We entertain
people
Encyclopedia
Britannica
We sell encyclopedias
We distribute
information
Carrier
We provide climate
control inside
homes
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Customer
groups
Customer
needs
Copyright 2009 Dorling Kindersley (India) Pvt. Ltd.
Technology
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Characteristics of SBUs
It is a single business or collection of
related businesses
It has its own set of competitors
It has a leader responsible for strategic
planning and profitability
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Market penetration
Market development
Product development
Diversification
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SWOT Analysis
Strengths
Weaknesses
Opportunities
Threats
Copyright 2009 Dorling Kindersley (India) Pvt. Ltd.
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FedEx
FedEx added
Sunday deliveries
based on customer
requests and
market demand
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Marketing Debate
What good is a mission statement?
Take a position:
1. Mission statements are critical to a
successful marketing organization.
or
2. Mission statements rarely provide
useful marketing value.
Copyright 2009 Dorling Kindersley (India) Pvt. Ltd.
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Marketing Discussion
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