Established by US

Congress in 1987
Named after the late

Secretary of Commerce
Malcolm Baldridge a
proponent of quality
management.

Six Categories
Manufacturing
Service
Small Business
Education
Health Care
Non Profit

7 Baldridge
Criteria for

Leadership how

upper management
leads the organization
and how the org. leads
within the community

Strategic Planning

how the org.

establishes plans to
implement strategic
directions.

Customer and Market

Focus how the org.

builds and maintains
strong and lasting
relationship with the
customer.

Measurement, Analysis

, and Knowledge
Management how the
org. uses data to support
key processes and manage
performance

Human resource

focus how the org.

empowers and
involves its workforce

Process

Management- how
the org. designs,
manage, and improves
key processes

Business or

OrganizationPerformance of the
Product.

Thankyou so

much!! We hope you

learned something
from us
JerieMay and Deo