Professional Documents
Culture Documents
Beni Asllani
University of Tennessee at Chattanooga
Lecture Outline
3-2
Product
launch
activities:
Revise
periodically
Customer Requirements
Product Specifications
Process Specifications
Statistical Process
Control:
Measure & monitor quality
Ongoing
Activities
Meets
Specifications
?
No
Yes
Conformance Quality
Fix
process or
inputs
Basics of Statistical
Process Control
Statistical Process Control
(SPC)
UCL
Sample
LCL
Control Chart
3-4
Variation in a
Transformation Process
Inputs
Facilities
Equipment
Materials
Energy
Employees
Transformation
Process
Outputs
Goods &
Services
3-6
3-7
Specification Limits
The target is the ideal value
Example: if the amount of beverage in a bottle should be 16
ounces, the target is 16 ounces
Specification limits are the acceptable range of values for a
variable
Example: the amount of beverage in a bottle must be at least
15.98 ounces and no more than 16.02 ounces.
Quality Measures
Attributes and Variables
Discrete measures
3-12
3-13
Grocery stores
Airlines
3-14
Catalogue-order companies
Insurance companies
3-15
10
Sample number
Copyright 2009 John Wiley & Sons, Inc.
3-16
3-17
3-18
x-bar Chart:
Standard Deviation Known
UCL = =
x + z x LCL = =
x - z x
=
x
=
x1 + x2 + ...
xn
n
where
=
x = average of sample
means
Copyright 2009 John Wiley & Sons, Inc.
3-21
3-22
3-23
LCL =
= x - A2R
3-24
Control
Limits
In this problem,
n=5
3-25
1
2
3
4
5
6
7
8
9
10
5.02
5.01
4.99
5.03
4.95
4.97
5.05
5.09
5.14
5.01
5.01
5.03
5.00
4.91
4.92
5.06
5.01
5.10
5.10
4.98
4.94
5.07
4.93
5.01
5.03
5.06
5.10
5.00
4.99
5.08
4.99
4.95
4.92
4.98
5.05
4.96
4.96
4.99
5.08
5.07
4.96
4.96
4.99
4.89
5.01
5.03
4.99
5.08
5.09
4.99
4.98
5.00
4.97
4.96
4.99
5.01
5.02
5.05
5.08
5.03
0.08
0.12
0.08
0.14
0.13
0.10
0.14
0.11
0.15
0.10
50.09
1.15
Example 15.4
Copyright 2009 John Wiley & Sons, Inc.
3-26
R=
0.115k
1.15
10
50.09
= x
x=
=
= 5.01 cm
k
10
UCL = x= + A2R = 5.01 + (0.58)(0.115) = 5.08
LCL = x= - A2R = 5.01 - (0.58)(0.115) = 4.94
Retrieve Factor Value A2
Copyright 2009 John Wiley & Sons, Inc.
3-27
5.10
5.08
UCL = 5.08
5.06
5.04
Mean
5.02
x= = 5.01
5.00
4.98
x- bar
Chart
Example
(cont.)
4.96
4.94
LCL = 4.94
4.92
|
1
|
2
|
3
|
|
|
|
4
5
6
7
Sample number
|
8
|
9
|
10
3-28
A Process Is in
Control If
1. There are no sample points outside limits &
2. Most points are near the process average &
3. The number of points above and below the
center line is about equal &
4. The points appear to be randomly distributed
This is only a rough guide. Quality analysts
use more precise rules.
Copyright 2009 John Wiley & Sons, Inc.
3-29
R- Chart
UCL = D4R
LCL = D3R
R
R=
k
where
R = range of each sample
k = number of samples
Copyright 2009 John Wiley & Sons, Inc.
3-30
R-Chart Example
OBSERVATIONS (SLIP-RING DIAMETER, CM)
SAMPLE k
1
2
3
4
5
6
7
8
9
10
5.02
5.01
4.99
5.03
4.95
4.97
5.05
5.09
5.14
5.01
5.01
5.03
5.00
4.91
4.92
5.06
5.01
5.10
5.10
4.98
4.94
5.07
4.93
5.01
5.03
5.06
5.10
5.00
4.99
5.08
4.99
4.95
4.92
4.98
5.05
4.96
4.96
4.99
5.08
5.07
4.96
4.96
4.99
4.89
5.01
5.03
4.99
5.08
5.09
4.99
4.98
5.00
4.97
4.96
4.99
5.01
5.02
5.05
5.08
5.03
0.08
0.12
0.08
0.14
0.13
0.10
0.14
0.11
0.15
0.10
50.09
1.15
Example 15.3
Copyright 2009 John Wiley & Sons, Inc.
3-31
Example 15.3
Copyright 2009 John Wiley & Sons, Inc.
3-32
Range
0.20
0.16
0.12
UCL = 0.243
R = 0.115
0.08
0.04
0
LCL = 0
|
|
|
1
2
3
|
|
|
|
4
5
6
7
Sample number
|
8
|
9
|
10
3-33
3-34
UCL
LCL
Sample observations
consistently below the
center line
LCL
Sample observations
consistently above the
center line
3-35
UCL
LCL
Sample observations
consistently increasing
LCL
Sample observations
consistently decreasing
3-36
Process Capability
Tolerances
Process capability
3-37