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New Horizons India Ltd.

Presentation and body language

Actions speak louder than word by Carole
Martin
Some nonverbal pitfalls
The handshake
Your Confidence
Your posture
Eye contact
Your hands
Don't fidget

What all interviewers want to hear (and

don't want to hear)
A highly motivated individual
negative about yourself
criticizing Previous employers and/or managers/
Institute.

Pre-preparation for an interview

Research about the company
Read the companys recruitment literature and their annual
report (if available).
Read relevant newspapers/professional journals and surf
the web.
Ask friends, acquaintances about the organization.
Try and speak to an employee already working in the
organization.

Presentation and body language

Actions speak louder than word by Carole Martin
Some nonverbal pitfalls
The handshake
Your Confidence
Your posture
Eye contact
Your hands
Don't fidget

What all interviewers want to hear (and don't want to hear)

A highly motivated individual
negative about yourself
criticizing Previous employers and/or managers/ Institute.

Making a good first impression

Dress Appropriately
See the dress for success flyer included
A formal dress code is the safest.
Have manicured nails.
Brush your teeth.
Comb your hair neatly.
Wear a dress that is properly ironed and that has no stains.
Put a dash of deodorant to avoid unpleasant odor.
Wear minimal jewelry.
Use sober make-up ( for women).
Shave properly (for men)..

Stay Calm
Give yourself the opportunity to do what ever relaxes you (within reason!)

Arrive Early
Give yourself time to get lost - but check in no more than 10 minutes early

Greet well
Firm, dry handshake
Good breath (no gum)
Always stand when introduce

Positive Body Language.

Interview Questions
Questions in an interview can be categorized into the following:

Non-Technical (General) questions

Technical questions

Some examples of Non-Technical (General)

questions
Tell me something about yourself / How would you describe yourself ?
Answer:
You need to categorize your answer in parts like..
- Who are you:
Your Full Name and Belongs form.

- Your Professional Experience:

It includes your Company profile (Certification, Strength, Clients of the Company).
Your working experience (How long you are working with them & Positive things
while working with them).
How your present experience will help you for your future growth.
- Education Background:
Give brief about Education & Certification Details in chronological order.
- Family Background:
How many members in your family & their name with their profiles whether they
are working or not. (Course/Degree Name, University / Board, percentage / Grade
youve scored).
- Your personal Belief & Interest:
Your positive points ( Give them a good example that will proof your positive point
& if you got any award or appreciation due that positive point).
Your personal beliefs. (Give some thing related to the Job be prepare to proof it).
Your hobbies.
Your achievements.
Your Professional & Personal Aim in Life (Make it in a way that how this job will help
you out to achieve the same)

Why should we hire you?

- Sell your strong points
Skills
Academic Qualifications
Experience (if any)
Dont apologize if you have no experience.
- Stress on positive personality traits such as:

Willingness to take initiative

Having a high grasping power
Ability to work hard
Being a team player

Why do you want to work for us?

* Describe how your skills would benefit the company as per your research
before the interview.
* Answer not only from your point of view, but also from the companys point
of view.

What is your greatest weakness?

There are two ways to tackle this question:
* State a strength disguised as a weakness.

Examples:
I am fussy about details.
I feel frustrated when tasks are not completed in time.

* Describe your weakness briefly, and expand upon what strategies you
use to overcome the weakness.

Where do you see yourself ten years from now?

Never admit that you are not sure.
Give goals related to the profession for which you are applying.
Present a realistic plan as per your present age and situation.

Describe your dream job.

Give an answer related to the profession for which you are interviewing.
Describe a realistic situation.
Describe your strategies for achieving the job mentioned.

Do you prefer working alone or in a team?

Give a middle-of-the-road answer.
Reflect your interpersonal skills.
At the same time, reflect your ability to work independently.

How do you react under pressure?

Describe strategies that you use to deal with pressure.

Describe an incident when you were under pressure and used these
strategies effectively.

What is your greatest achievement?

Describe an achievement that includes personal qualities which would be
important to the job.
Be honest.

Salary

1. Don't talk about salary too soon

It is best to discuss this after the have offered you the position and before you have
accepted it.

2. If asked about salary right away, change the subject

Try, I dont want to box myself in terms of salary right now. If you dont mind, Id like
to focus on the value I can produce for your company

3. Do your research and prepare to negotiate

Before you go into the interview, know the going rate for your experience and
position.

Some Examples for Desk Support Technical Questions

What is the Active Directory?

Answer:
An active directory is a directory structure used on Microsoft Windows based computers and servers to store
information and data about networks and domains. It is primarily used for online information and was originally
created in 1996 and first used with Windows 2000.
An active directory (sometimes referred to as an AD) does a variety of functions including the ability to provide
information on objects, helps organize these objects for easy retrieval and access, allows access by end users
and administrators and allows the administrator to set security up for the directory.
An active directory can be defined as a hierarchical structure and this structure is usually broken up into three
main categories, the resources which might include hardware such as printers, services for end users such as
web email servers and objects which are the main functions of the domain and network.
It is interesting to note the framework for the objects. Remember that an object can be a piece of hardware such
as a printer, end user or security settings set by the administrator. These objects can hold other objects within
their file structure. All objects have an ID, usually an object name (folder name). In addition to these objects being
able to hold other objects, every object has its own attributes which allows it to be characterized by the
information which it contains. Most IT professionals call these setting or characterizations schemas.
Depending on the type of schema created for a folder, will ultimately determine how these objects are used. For
instance, some objects with certain schemas can not be deleted, they can only be deactivated. Others types of
schemas with certain attributes can be deleted entirely. For instance, a user object can be deleted, but the
administrator object can not be deleted.
When understanding active directories, it is important to know the framework that objects can be viewed at. In fact,
an active directory can be viewed at either one of three levels, these levels are called forests, trees or domains.
The highest structure is called the forest because you can see all objects included within the active directory.
Within the Forest structure are trees, these structures usually hold one or more domains, going further down the
structure of an active directory are single domains. To put the forest, trees and domains into perspective, consider
the following example.
A large organization has many dozens of users and processes. The forest might be the entire network of end users
and specific computers at a set location. Within this forest directory are now trees that hold information on specific
objects such as domain controllers, program data, system, etc. Within these objects are even more objects which
can then be controlled and categorized.

What is the requirement and work of active directory?

Answer:
Requirement for Active Directory
1)NTFS partition with enough Free space
2)Administrator's username and password
3)Correct Operating system version
4)Nic
5)Properly configured TCP/IP (IP address, subnet mask and - optional -default gateway)
6) Net Work Connection (Through Switch or Via Another Computer with Crossover cable)
7) DNS Server
8)Domain name that you want to use
9)The Windows 2000 or Windows Server 2003 CD media
Work Of Active Directory: Active Directory store information and data about networks and
domains, Network Users.

What is the Windows Registry?

Answer:
The Windows registry is a directory which stores settings and options for the operating system for
Microsoft Windows 32-bit versions, 64-bit versions, and Windows Mobile. It contains information
and settings for all the hardware, operating system software, most non-operating system
software, users, preferences of the PC, etc. Whenever a user makes changes to Control Panel
settings, file associations, system policies, or most installed software, the changes are reflected
and stored in the registry. The registry also provides a window into the operation of the kernel,
exposing runtime information such as performance counters and currently active hardware. This
use of registry mechanism is conceptually similar to the way that Sysfs and procfs expose
runtime information through the file system (traditionally viewed as a place for permanent
storage), though the information made available by each of them differs tremendously.
The Windows registry was introduced to tidy up the profusion of per-program INI files that had
previously been used to store configuration settings for Windows programs. [1] These files tended
to be scattered all over the system, which made them difficult to track.

What is the Blue Dump Error?

Answer:

Windows Blue Screen System Dump

You experience the infamous "blue screen of death" or stop errors when you boot up your computer or while a windows application is
running.
Possible Causes
Stop errors are basically application errors that occur when the Windows kernel detect an error which it can not recover. There are many
factors that would lead to these system hangs or memory dumps. Typically, the computer halts and what follows through is a set of
diagnostic information displayed on a blue screen. The contents of the PC's memory could be dumped to a file for later analysis. When
stop errors occur, the only action the user can take is to restart the computer and the same problem may come back if the root cause is
not resolved.
The following are the causes errors :
Software Errors During Windows Operation
Newly installed software, device drivers or modified registry settings may corrupt the system resulting in a stop error, either constantly or
triggered under certain circumstances.
Hardware Errors During Windows Operation
When a hardware device malfunctions, being removed or newly added during a windows operation or start up, a hardware stop error may
occur. This happens when the operating system detects a conflict between the hardware and device driver, or incompatible hardware and
incorrect BIOS settings.
Intermittent Errors
Random physical and logical errors such as a defective system memory, failed hard disk or over-heating processor may trigger blue
screen dump.
Resolution
It is difficult to come up with a precise set of instructions for every possible error. Nevertheless here are some generic solutions :
Dealing with Software Errors
If the blue screen occurs after you install a software application or device driver, it is likely that the software is incompatible with the
system. To fix this error, boot into safe mode from the Windows Startup menu and remove any unnecessary files and programs that might
be causing the problem. If you have modified your registry, restore all settings back either manually or restore the registry from a backup
archive. If you are running on Windows XP, you can alternatively attempt to perform a system restore to revert all settings to a safe point.
Dealing with Hardware Errors
If operating on a faulty hardware causes a blue screen to occur, ensure that the hardware is compatible with your system by reading up
on the hardware and motherboard manual. Firstly, try to trouble shoot and eliminate any faulty hardware. You can also try to install the
latest fixes that your hardware and motherboard manufacturers provide. If the problem persist, remove or change the hardware. If you
have made modifications to your BIOS such as overclocking, troubleshoot the BIOS error by revert the settings back to original values or
set it to default.
Dealing with Intermittent Errors
If you have received error messages or warnings that your hardware such as the memory or hard disk might be defective, a common
technique is to swap in new hardware components to replace the suspected parts until the faulty part is identified. Some hardware
diagnostic program may also help. At time, you may need to test your hardware on other workstations to identify the source of the
problem. Take note that an overheating computer can cause erratic behavior and ultimately lead to system failure.

Read The Signs

If the blue screen persist, you may wish to tackle the problem directly by reading the error message. On Windows XP
when a stop error occurs, the system will reboot itself. To fully study this error message, you have to disable your computer
from auto restarting when this happens.
To do this follows these steps:
Click Start,
Start, point to Settings,
Settings, select Control Panel
Double click on the System icon
Click the Advanced tab
Click Settings under the Startup And Recovery section

How to make the desktop icons smaller or lager?

Answer:
This is very simple on you main desktop just right click the mouse button in a blank space, then scroll down and click
properties. You are at the display settings menu on the top bar you will see a tab that reads appearance, click on this tab.
Once you are at the appearance tab click the advanced button (it should be in the lower right corner) once you are at the
advanced window, you will see a scroll down menu that has desktop displayed, click on this and scroll down to icons, now
simply raise the font of the icon size and the icons will become larger, to raise the font of the text there is a bar underneath
that, it will list the format the text is displayed in, to the right of that will be the size, you can also bold the text with the bold
button on the right side of this bar.

How to restore Windows XP in Command Mode?

Answer:
Click on start button, in Programme there is a accessories in this you will get system tool in system tool there is system
restore point set it.
Or
Boot to safe mode with command prompt.
Type c:windowssystem32restorerstrui.exe
Follow prompts.

How do you reset the users password give the steps it took to get you to the user account?

Answer:
If its a local account on an XP machine or 2000 you can enter control panel and local users icon to reset accounts. Or enter
RUN from Start menu and type lusrmgr.msc to open the applet directly. If the account resides on an active directory server
environment then you will need to open the ADUC. You can do this by either drilling down to it from the administration tools
menu off the start menu or via control panel or by going to RUN from START menu and entering DSA.

What is the difference between MS Outlook and MS Outlook Express? How we will
troubleshoot outlook? How we will configure ldap on outlook?

Answer:
Outlook Express is a POP3- and IMAP-compatible mail client with a built-in newsreader. It is available with Internet
Explorer for Windows or as a stand-alone client.
Outlook is also an email client, but unlike Outlook Express, it is also a personal information manager. We can use it
for viewing and maintaining calendars, organizing contacts, and managing tasks. When we use it with an
Exchange server account, you can use it for group scheduling and sharing your contacts and tasks with others.
Express has limited rights and use pop3 whereas outlook use SMTP and has more rights.
Outlook Express is a part of Internet Explorer.
Here are some features of outlook that outlook express does not have 1) Calendar
2) E-mail Rules & Filter
3) Schedual Task
4) Public folder.
Configuration Steps of LDAP on Outlook open your outlook - go to Tool - go to E-mail account - click on E- mail account than E-mail account prompt will
be open - go to directory - click check box of Add a new directory or Address Book - click next - here you can
configure LDAP Service on your Outlook.
Troubleshoot You can troubleshoot outlook by take Help on Outlook task bar.

What is the core files required to boot Windows XP?

Answer:
ntldr, boot.ini, bootsect.dos, ntdetect.com, ntbootdd.sys, ntoskrnl.exe, hal.dll, system, device drivers (s.sys)

What is the difference between windows XP and windows 2000?

Feature

Win-XP

Win - 2000

Release

2001

2000

32/64 bit

32/64 bit

32 bit

built-in CD writer support

Yes

No

Remote Desktop Connection, Internet

Connection Firewall, Fast User Switching
Windows Media Player and Windows
Messenger

Yes

No

File sys support

FAT16,32,NTFS,HPFS
(High-Performance File
System)

FAT16,32,NTFS

NT

5.1

5.0

Win. XP has drivers that "recognize" hardware easier and faster with system set up.
XP is considerably faster and has a better UI. It also supports added features such as built in cd writing support,
system restore, and better networking features.

How would you create an email account for a user already in AD?

Answer:
Open Microsoft Outlook if you are using office 2000, and click on "Tools" tab. Go to "Email Accounts". There you can
find two options like Email and Directory. Click on "Add a new Account" and click next. If you are using Exchange
Or
Open Microsoft Outlook if you are using office 2000, and click on "Tools" tab. Go to "Email Accounts". There you can
find two options like Email and Directory. Click on "Add a new Account" and click next. If you are using Exchange
Server then click over there, this depends on that particular Organization. According to their setup you have to
choose. And if you are using POP3 server then next popup will come along with your name, emailaddress POP3
and SMTP IP address, Password etc. and after that click on Next and finish it.

How will you install Operating System in more than 50 PC at a time when the all Pcs
having same configuration?

Answer:
it is very simple. just install the OS and all the drivers in one system and make a ghost image using norton ghost and
restore it in remaining 49 systems. Restoring a ghost takes 5-6 mins while os and drivers will take more than one
hour for each.

What is bootloader?

Answer:
Bootloader is called Master Boot Record (MBR), where our OS is loaded.

What is LDAP Server?

Answer:
LDAP, Lightweight Directory Access Protocol, is an Internet protocol that email and other programs use to look up
information from a server.

What is the technical difference between Desktop Support & Help Desk?

Answer:
The difference between desktop support and helpdesk are the following:
1. Desktop support is the one doing the troubleshooting on hand.
2. Helpdesk support is the one receiving the call and troubleshoots it remotely

What is the difference between server OS and desktop OS?

Answer:
With server OS we can manage desktop OS. Server Os is higher version of Desktop OS.

How can i tell if the print spool in running and where is it located? where does it store
spooled print jobs?

Answer:
Go to start button and run prompt and type services.msc and open window and now go to printer spooler services
you can stop and start this service ok
Or
The Print spool Service appears in Services. Go to Administrative tools then choose
Services. Scroll down to Print Spooler and look at the status. The files are stored in
c:windowssystem32spoolprinters

How do you install a pre existing printer on users desktop?

Answer:
Go to control panel and then go to add hardware wizard after that read all the options carefully. When system
requires software for that, insert the software CD otherwise system will install automatically. Restart the system

User has a home folder setup in AD when he logs in it maps the U drive which point to the
share on the server.. he accidentally deleted it what is the fastest way to get it back from a
command line?

Answer:

net use u: /home

If you have client in a different location and want to access that client from server, what is
the best way to access that client from server?

Answer:
You can find the client in Active Directory and use remote desktop from there or you can click start then run and
type the command "mstsc" which opens the remote desktop program, type in the computer name or IP
address you want to connect too and log in.
Or
The best way I think so is to take remote connections by "MSTSC" or otherwise you can also use the software
"DAMEWARE" which allows yourself and the client to use machine one at the same time i.e simultanously.

What will you do if you are unable to view deleted files in recycle bin (WinXP)?

Answer:
Right click on Recycle Bin and click on Properties, then uncheck the option "Do not move files to Recycle Bin.......
By selecting this option the deleted files will not be permanently deleted from the system. Only then the next
deleted files could be viewed in the Recycle Bin

You are required to install a new printer on the Print Server what are your steps?
Remember this will be a shared printer?

Answer:
If you want to set up a network printer Start > Settings > Printers >add printer. after that you can configure it
to your own preference.

User sent a job but it is stuck in the local cue how can you delete it? name a couple ways

Answer:
Click on the printer icon in the taskbar located at the bottom right hand corner and you will be able to delete it,
restart,

What does APIPA stand for?

Answer:
APIPA - Automatic Private IP addressing.
This is a dynamic service (I mentioned here dynamic means you have not need to start & stop this service,
computer will automatically started this service when DHCP is down & stop this service when DHCP is up) that
means this service is related with DHCP.
APIPA assign private IP address from 169.254.0.1 to 169.254.255.254.
APIPA also check presence DHCP server every 5 minutes ( according to Microsoft )

What will you do if you have a virus that loaded several processes every time you stop the
process it restarts itself you tried going into safe mode but it does the same thing...you
found the DLL files associated with it?

Answer:
Check the default home page setting under options tab. Reset it to a known good home page (ie: MSN, Google,
etc.) and run full antispyare scans. I'd recommend a freebie such as adaware se or spybot s&d.

What is IMAP? How does it work?

Answer:
IMAP stands for Internet Message ACCESS Protocol. IMAP store your Offline & Online mails on IMAP server
from your Worksatation. You not need to transfer your mails to your server. IMAP4 this is latest version of IMAP.
IMAP - this service help you to access your mail which is stored in server.
IMAP sync your stored (in Server)Mail with your outlook.

Handling Difficult Situations

Difficult situations are unpredictable and can occur at any time. The following
factors could make interviews difficult:

Embarrassing moments.

Harassing moments.
Embarrassing moments
You could respond to embarrassing moments in any of the following ways:
Ignore the mishap, and carry on with the interview.
Remember to keep your cool and be as positive and confident as possible.

Handling Difficult Situations

Harassing moments
You may respond to harassment in any of the following ways:
Tactfully steer the conversation away by changing the topic.
Ignore the remark/gesture and continue the interview.
Confront the interviewer in a polite and mature manner.
Terminate the interview right away.

Asking Questions of the interviewer

Asking questions is a key part of the interview process. It is an

opportunity to set yourself apart from the other interviewees

Ask questions that show you have thought about a long term career
with the company
culture and possible career paths

Ask Questions that show you have done your research on the company
the effects of an upcoming merger, acquisition, or expansion

Thank the interviewer for his or her time

"Thank you" or "I would like to thank you" at the beginning of the
letter.

Integrate an opportunity for continuing communication with the

interviewer and/or the employer.
"I would be willing to discuss my interest again with you at your
convenience".

Thought for the Day

Before everything else, Getting Ready
is the secret of Success.
Henry Ford