Prepared By:Abhishek kumar

Abhijit Kumar
Alok Kumar
Ashwini Kumar
Anubhav Gupta
Dinesh Kumar
Snehil Gupta

On 24 December 1986 Govt. of

India Enacted the Consumer
Protection Act 1986 to:
Ensure Rights of Consumers
Provide Remedies for deceived
Consumers

CONSUMER MARKETS IN INDIA -The consumer

protection Act, 1986 was enacted to provide for

better protection of the interests of consumers and
for that purpose to make provision for the
establishment of consumer counsels and other
authorities for the settlement of consumers
disputes and for matters connected there with.
This Act applies to all goods and services.

The objects of this Act are as follows

1.

Better protection of interests of consumers.

Protection of rights of consumers.
Consumer protection councils.
Quasi-Judicial Machinery for Speedy Redressal of
Consumer Disputes.

2.
3.
4.

According to section 2(d) of the

Consumer Protection Act 1986
consumer means -Any person who
buys or hires any goods or service is a
consumer
except if he uses such goods or
service for commercial purpose.
or if the goods/service provided is
free of cost, the person shall not be
considered a consumer.

TWO-THIRDS of spending in the

world economy ($ 30 trillion) is by
consumers. YET THEY HAVE NO
VOICE!

CONSUMER

 Right

to SAFETY against hazardous goods and

services.
Right to be INFORMED about quality, quantity, purity,
standard, price.
Right to CHOOSE from a variety at competitive prices.
Right to BE HEARD.
Right to seek REDRESSAL.
Right to CONSUMER EDUCATION.

File WITHIN 2 YEARS of

cause of action in the
District Forum where the
seller has his business
or lives or where the
incident happened.

Submit 3 COPIES OF
COMPLAINT ON PLAIN
PAPER WITH
SUPPORTING
DOCUMENTS (receipt,
bill etc.)

NO LAWYER IS NEEDED.

 The

following information must be furnished with

the complaint :Your name and full address.
Name and full address of opposite party.
Description of goods or services.
Quality and quantity.
Price.
Date & proof of purchase or hiring.
Nature of problem.
Type of redressal you want.

LAW PROVIDES FOR THE FOLLOWING

REMEDIES IN CASE OF A COMPLAINT:REMOVAL OF THE DEFECTS OR DEFICIENCIES.
REFUND OF MONEY.
REPLACEMENT OF THE GOODS.
COMPENSATION FOR LOSS OR HARASSMENT OR
MENTAL AGONY.
PROHIBITION OF MARKETING OF GOODS
HAZARDOUS FOR HEALTH OR ENVIRONMENT.

 District Consumer Disputes Redressal Forum

Claims less than or equal Rs.20 lacs.
State Consumer Disputes Redressal

Commission
Claim more than Rs.20 lacs & less than Rs.1 crore &

appeals.

National Consumer Disputes Redressal

Commission
Claim equal to Rs.1 crore & appeals

Madhuri

Vs Dr. Rajendra (1997).

Spring

Medows Hospital Vs Harjot

Ahluwalia(1998).

Sub-Post

Master Vs M M Acharya (1997).

Case Laws

Benefit
Disposal within 90 days
No adjournment shall ordinarily be granted - Speedy trial

Relief
Removal of defects in goods or deficiency in services.
Replacement of defective goods.
Refund against defective goods or deficient services.
Compensation.
Prohibition on sale of hazardous goods.

Conclusion
Consumer Protection Law are designed to
ensure fair competition and the free flow of
truthfull information in the market place.
The law are designed to prevent business
that engages in fraud or specified unfair
trade practices (UTP) from gaining an
advantage over competitors and way
providing aditional protection for the weak
and those unable to take care of
themselves.