Instructor: Mahendra Singh Assistant Professor, Centre for Business Administration, CUJ Ranchi Sources: Organisational transformation Through BPR by: Vikram Sethi, William King, BPR by R. Radhakrishnan, S. Balasubamanian, Business Process Change: Paul Harman
1. Organising around results
and outcomes, not tasks.
2. Having those who use the
output of the process and perform the process.
3. Subsuming informationprocessing work into real work
that produces the information.
4. Treating geographically dispersed resources as though they were centralized.
5. Linking Parallel activities
instead of integrating their results.
6. Putting the decision point
where the work is performed, and build control into the process.