By Dr.

Bharat Malhotra
Med Spl Mil Hospital

Do you want to be Successful?

What skills do u need to be
Successful?
Domain Knowledge
Soft Skills / People Skills / Abstract
Skills

In what proportions do we need

these skills?
Typical Education System !!!

Where does soft skills come from?

Human Mind

SKILLS

Soft Skills - Define

Personal attributes that
enable someone to interact
effectively and harmoniously
with other people

Skills, abilities and traits that pertain to

personality, attitude and behavior

Moss and Tilly, 1996

Soft skills are a lot harder to teach in the world of work

Wall Street Journal Article, 2002

SOFT SKILLS
Willingness
to Work

Social
Abilities

Soft Skills In Advertisemen

Federal Employment Agency

Basic Skills Set should Include

Communication
Skills

PATIENT
INTER - DOCTOR

Critical Thinking
Ability

ADM
CHANNEL

NUR OFFRs

PARAMEDICS

Problem Solving
Resourcefulness /
Initiative

CIVIL EMPLOYEE

TEAM
WORK

SCIENCE OF
MEDICINE

Vs

Importance of Soft Skills

Handle interpersonal relations
Take Appropriate Decisions
Communicate Effectively
Good Impression
Better Professional Confidence

Predictors of success in
work
Predicts < 30% of
a persons success

IQ

Predicts >70% of a
persons success

EQ
Relates to
Emotions

Soft skills
domain

AQ
Relates to
resilience

IQ vs EQ
IQ: Basic Intelligence
EQ : Ability to use both
Emotions &
Cognitive skills in life

UNDERSTAND
OWN
EMOTIONS

CONTROL
OWN
EMOTIONS

READ
INTERPERSONAL
OTHERS
SOCIAL
EMOTIONS
RELATIONS
(EMPATHY)

Let us see how we can

Improve Our self

How to speak so that

people want to listen
STRENGENING SOFT SKILLS

Habits we need to move away from

GOSSIP

JUDGIN
G

NEGATI
VITY

COMPL
AINING

EXCUS
ES
LYING

SINS OF
SPEAKING

MY
WAY

Foundation of powerful speech

HONESTY

AUTHENTICITY

INTEGRITY

LOVE

Be clear and straight

Be yourself

Be your word

Wishing people well

IMPROVE VOICE

Register
Timbre
Prosod
y

Pace
Pitch
Volume

Effective Communication
T
echniques
Core Medical
Problem
BASIC
Depressed Patient
Anxious patient
Introvert vs
Extrovert
ENGAGE THE
PATIENT
EMPATHY
EDUCATE
EXPECTATIONS

OPD
Intervention
ICU Admission
Prognosis
Operation
Terminal Ill case
Palliative care
Breaking Bad news

Effective Communication
T
echniques
Core Medical
Problem ADVANCED
Emotionally
Distraught
Angry Patient
Patient in denial
Loud mouth
companion
Palliative care
options
Caregiver issues

OPD
Intervention
ICU Admission
Prognosis
Operation
Terminal Ill case
Palliative care
Breaking Bad news

Effective Communication
T
echniques
Core Medical
Problem
EXTREME CARE
Pediatric Chronic Illness
Prenatal Care
Surgery / Ob Gynae
ICU Critical care
Interventions
Post Trauma
Burns
Neurology New
Diagnosis
Cancer Detected

OPD
Intervention
ICU Admission
Prognosis
Operation
Terminal Ill case
Palliative care
Breaking Bad news

The 5 step CLASS system

CONTEXT/ SETTING
Physical space of office
Seat for relative/ Friend
Body language and eye contact
Desk proxemics

C Context
L Listening
Skills
A
Acknowledgem
ent
S Strategy
S Summary

The 5 step CLASS system

LISTENING SKILLS
Empathy
Body language and eye contact
Emotion first Issue later
Unhurried history
Touch neutral area (BP/
Stethoscope)

C Context
L Listening
Skills
A
Acknowledgem
ent
S Strategy
S Summary

Problem!!
Gossip
Judging
Negativit
y
Complain
ing
Excuses
Lying
My way

Noise
Bad
Acoustics

Not
Listeni
ng

How effective world will be if!!

Powerf
ul
Speaki
ng

Designed
Soundscape

Conscio
us
Listeni
ng

WHERE DO U STAND?
SWOT ANALYSIS

Good Listener
Effective
speaker
Write well
Collaborate
Self Directed
Motivated
Collabora
Good
Attitude
te
Dependable
Self
Adaptable
Directed
Honest
Motivate
Thoughtful

Positive body
language
Strong Work
Ethics
Flexible
Action
oriented
Friendly
Take
Initiative
Open to
change
Manage time
Organized

Soft Skills

Hard worker
Prompt
Empathic
Able to lead
Fair
Non
judgemental
Neutral
Well
groomed
Self
Confidence
Integrity

SWOT ANALYSIS