Professional Documents
Culture Documents
Pareto Law Presentation
Pareto Law Presentation
Presents
The 80 / 20 on ITIL
TM
ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce,
and is Registered in the U.S. Patent and Trademark Office. Visit the Official ITIL site at http://www.itil.co.uk
Or
Something to think about when youre in
your next meeting
The 80 / 20 on ITIL
TM
Introduction
In the 1800s an Italian economist,
Strangely,
this law seems
20% of your stored phone numbers you call 80% of the time
You see 20% of your family and friends 80% of the time
The 80 / 20 Rule
is best summed up by remembering this image
Vital Few
20%
80%
Useful Many
80%
20%
The 80 / 20 Rule
Vital Few
20%
80%
The 80 / 20 Rule
Useful Many
80%
areto
P
e
h
t
e of
u
l
a
v
n IT
a
r
o
The
f
pl e
Princi Manager is
e
Servic eminds you
r
20%
e
that it
h
t
n
us o
s!
to foc hat matter
nt t
perce
20%
Processes
Incident Management
80% of Incidents are Caused by 20% of users / components / systems / services
80% of Incidents are resolved by 20% of the Overall Support function (Service Desk / 1st Line Support)
80% of lead time exceptions are generated by 20% of the projects underway
Configuration Management
80% of CIs are created / changed by 20% of the Infrastructure
80% of CI updates are generated by 20% of the changes implemented
Warning!
- Use the law as a guide only!
- In real-life actual data is rarely 80 / 20
more like 73 / 27 or 68 / 32
- Use it as another tool in your kitbag
http://www.ITServiceBlog.com
IT Projects Today
http://www.ITProjectsToday.com
IT Service Today
http://www.ITServiceToday.com