TOTL QUALITY MANAGEMENT

MEANING
Total Quality Management(TQM)isa
comprehensiveandstructuredapproachto
organizationalmanagementthatseeksto
improvethequalityofproductsandservices
throughongoingrefinementsinresponseto
continuousfeedback.

PROCESS OF TQM
QUALITYPROCESS
CONTINUOUSIMPROVEMENT
PEOPLEPROCESS

QUALITY CONTROL
Qualityofproductandservicesdetermines
successorfailureoftheorganization.Consumers
expectthecompanytomaintainhigh-levelof
qualityandconsideritanimportantaspectof
satisfaction.
Qualitymanagementcanbeaccomplished
throughvariousqualitycontroltechniques.

Quality Control Techniques

STATISTICALQUALITYCONTROL
ToleranceOfLimit
MeasurementOfQuality
INSPECTIONCONTROL

QUALITY CONTROL THROUGH QUALITY

CIRCLE
Aquality circleisaparticipatorymanagement
techniquethatenliststhehelpofemployeesin
solvingproblemsrelatedtotheirownjobs.
Circlesareformedofemployeesworking
togetherinanoperationwhomeetatintervalsto
discussproblemsofqualityandtodevise
solutionsforimprovements.

OBJECTIVES OF QUALITY CIRCLE

QC is formed to achieve the following
objectives:
1.Improvementinqualityofproduct
manufacturedbytheorganisation.
2.Improvementinmethodsofproduction.
3.Developmentofemployeesparticipatingin
QC.
4.Promotingmoraleofemployees.
5.Respecthumanityandcreateahappywork
placeworthwhiletowork.

DEVELOPING A QUALITY CIRCLE

STARTUPPHASE
CONSTITUTIONOFQC
INITIALPROBLEMSOLVING
PRESENTATIONANDAPPROVALOF
SUGGESSTIONS
IMPLEMENTATION