IMPORTANCE OF LISTENING

AN ATTENTIVE LISTNER STIMULATES BETTER SPEAKING BY

THE SPEAKER.
A GOOD LISTENER CAN RESTRUCTURE VAGUE SPEAKING IN
A WAY THAT PRODUCES CLEARER MEANING
A GOOD LISETNER LEARNS MORE THAN AN INDIFFERENT
LISTENER
A GOOD LISTENER LEARNS TO DETECT PREJUDICES
,ASSUMPTIONS AND ATTITUDES
MINIMISES CONFUSION AND MISUNDERSTANDING

THE THREE STAGES OF LISTENING

PROCESS

STAGE 1 RECEIVING YOU TAKE IN SPEAKERS MESSAGE

THROUGH YOUR HEARING OR SEEING
STAGE 2 PROCESSING-THIS ACTIVITY TAKES PLACE IN
YOUR MIND AND INVOLVES ANALYSING,EVALUATING AND
SYNTHESISING
STAGE 3- RESPONDING-THE SPEAKER HEARS AND SEES
WHAT THE LISTNER HAS LEARNED , THE SPEAKER FEELS
UNDERSTOOD BY THE LISTNER .

TYPES OF LISTENING

APPRECIATIVE LISTENING- LOOKING FOR WAYS TO ACCEPT

AND APPRECIATE THE OTHER PERSON THROUGH WHAT
THEY SAY.
EMPHETHETIC LISTENING-SEEKING TO UNDERSTAND WHAT
THE OTHER PERSON IS FEELING
COMPREHENSIVE LISTENING- LISTENING TO UNDERSTAND,
SEEKING MEANING
CRITICAL LISTENING-LISTENING IN ORDER TO
EVALUATE,CRITICISE,OR OTHERWISE PASS JUDGEMENT ON
WHAT THE PERSON IS SAYING.

TIPS FOR BEING A GOOD LISTENER

GIVE YOUR FULL ATTENTION

MAKE SURE YOUR MIND ID FOCUSED
MAINTAIN EYE CONTACT
AVOID JUMPING TO CONCLUSIONS
REACT TO IDEAS NOT TO PERSONS
LET THE SPEAKER FINISH BEFORE YOU BEGIN TO TALK
LISTEN TO THE MAIN IDEAS
ASK QUESTIONS
GIVE ACCURATE FEEDBACK

BARRIERS TO LISTENING
PHYSICAL BARRIERS

NOISE
FREQUENT INTERRUPTIONS
UNCOMFORTABLE SEATING ARRANGEMENTS
UNCOMFORTABLE ENVIRONMENT
POOR ACOUSTICS
MESSAGE OVERLOAD

PSYCHOLOGICAL BARRIERS

NOT FOCUSING AND BEING EASILY DISTRACTED

YOU ARE PREJUDICED OR BIASED
YOU HAVE PRECONCIEVED IDEAS ABOUT THE SUBJECT
THE SPEAKER SPEAKS RAPIDLY WITH AN ACCENT HTAT IS
NOT CLEAR
THE RECIEVER OF THE MESSAGE DOES NOT CONSIDER THE
SPEAKER TO BE WELL INFORMED