Professional Documents
Culture Documents
Collections
Collections
Presented By:
Sashi Narahari
August 15, 2011
Agenda
FSCM Overview
Collection Management Overview
Collections Best Practices
Receivables
Manageme
nt
Overview
Collection Supervisor
Define collection
strategies / rules
Define work item
assignment to users /
groups
Monitor and reallocation
of workload
6
Collection Specialist
Incoming / Outbound
collection calls
Process daily worklist
based on prioritization
Record customer contact
and follow up
Double-Click to
open customer
work item
Review open
items to be
collected
Text
Review payment
history
10
Review open
and closed
dispute cases
11
Text
Text
Record promise
for payment or
customer contact
at the invoice
level
12
Promise for
payment has been
recorded
13
Text
Record customer
contact resulting
in completion of
the work item
14
Work item
completed
15
Text
Create a
Follow-up
reminder on
specific
invoices
Summary of
all Follow-Ups
Select invoice
and enter
invoice
specific notes
Summary of
all Notes
Several
Corresponden
ce Options
available
Email contact
notes and log
directly from
SAP to
customer
Select the
specific type
of
corresponden
ce or letter to
send
Select a set of
invoices
23
24
25
Collection Rules
within the
Collection
Strategy
26
Conditions
within a
Collection Rule
27
28
Priority is
determined by the
valuation of each
collection rule
29
30
Customer Segmentation
Automated Correspondence
Invoice-Level Collections
Collect on Clean Receivables
Blocked Order Based Collections
31
Customer Segmentation
By Size
Large Accounts
Small & Medium Businesses (SMB)
By Risk Category
High, Medium, Low
Sales Volume
High, Medium, Low
32
Automated Correspondence
for SMB
34
Advanced Correspondence
35
Selection criteria:
type of letter,
attachments and
method of
communication
36
Highlight AR
line items to be
included in
correspondence
37
Cover Letter
38
Invoice
Attachments
39
POD Attachment
#1
40
PODs attached
to the Invoice
AR line item
41
Invoice-Level Collections
42
43
Clean Receivables
To Be Collected Amount Calculation
44
45
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