Professional Documents
Culture Documents
BUSINESS COMMUNICATION
Any communication used to build partnership,
intellectual resources to promote idea, a
product/service, or an organization with the object to
creating value for business.
COMMUNICATION
From Latin word: communicare; meaning to share.
Art of transmitting ideas/information from one
person to another.
Process of meaningful interactions among human
beings.
WAYS OF COMMUNICATION
1. Spoken Words
2. Written Words
3. Visual Image
4. Body Language
COMPONENTS OF COMMUNICATION
1. Listening: hearing and understanding whats said.
2. Reading: process of word recognition,
comprehension, fluency and motivation.
3. Writing: act of putting visual representations and
symbols of the writers language on a paper.
4. Speaking: an interactive process of constructing
meaning that involves producing, receiving and
processing informations.
BARRIERS TO COMMUNICATION
1. Noise
2. Inappropiate medium
3. Assumptions/Misconceptions
4. Emotions
5. Language Differences
6. Poor Listening Skills
7. Distractions
GOALS OF COMMUNICATION
To ensure understanding
To change behavior
To get and give information
To persuade
To get an action