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Resonable Timely Price Delivery N Customer Satisfaction Quality x Reliabilit Assurance | Customer Grievances Customer Customer Focus CUSTOMER Satisfaction Customer Timely Feedback Supply Special Requirement of Customer “Product requirements . Aeed for change «(User requivemenis . rene, * aipstan precificanon) : + Requivenaas management . resem “Quali and risk levels . Usabiiiy: “Process evitena apse constraints a ‘ | Business Sysiem Requirements Need Reflectedas = ——>* me a Business criteria for Technical ariteria for { suceess sucess Contributes os . an Byuencing fo Customer Satisfaction approach to a and | Depends on Daponds on J Product =< hepport Confidence in Quality s PpOrts Quality * + «Development process s Confidence that product sAssurance process vequivanants met + argument! evidence about qualiy «Process risks sPegpla ammpetatas

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