INFORMATION

Credit & Reporting process- standardization problem

General
Technolo
gy
External

Turnaround time for the order fulfillment

Product integrity & vendor contract management
Performance Management standards for specific business
units
Details of Documentation- its inconsistency across locations
Organizational structure information, need and dependency

Integration process of legacy systems of acquired companies

Information regarding real time view of data

Information about the IT strategy of the Acquired companies
Future scope of the newly installed applications

Peer group analysis & benchmarking with industry standards

Market study of the critical system which are outdated

Interview Questionnaire
Why there are no mandated standards for providing credit limits to customers ?
Why the amount varies widely across locations even within the same business unit?
There are issues with the timely order fulfilment for major customers added through
acquisition of competitors. Why?
Why cash discounts offered are not approved and do not reflect accurately in the
preparation of quarter end assessment reports ?
Reasons for product integrity concerns in terms of counterfeit material for some of the
batches.
Vendor contract management is also a niggling matter as lack of visibility has been leading
to contract expiry as well as inconsistent terms and conditions across locations. Why?
Why the Performance measurement standards for each of the business units are under
developed and not in sync across locations?
Reasons for the Non-standard reporting and lack of real time executive view of data from
across the business units ?
disparate technological standards as to the immature enterprise IT architecture has not
been looked into upgradation?