A TERM PAPER IN

OPERATIONS MANAGEMENT : Pizza

hut

Prepared By

Prepared for

Shahnewaj Mahmood
B1405096

Nikhil R. Dhar, Ph.D

Professor, IPE Department
Buet

Background of the
Company
Pizza Hut is an American restaurant chain and international
franchise, known for its Italian-American cuisine menu
including pizza
Pizza hut started its journey in Bangladesh in 2003
Right now it has 8 outlets in Bangladesh

Location

Pizza Hut Gulshan 1 outlet

Most of the Corporate office and head offices are here
Foreign embassy and high commissions are here

Operation
Preparations

Preparation is the process of getting things ready that will help to carry out
the operations in store

Make table

The job of make tables is to make the orders that received from customers

Operation
Cut table

Cut table receive the pizza and cut them according to number of guest

Dispatching

Making the Successful deliveries

Process map

Customer
place order

IS it collection or
Delivery

Delivery

Order on
Make table
screen

Order made
on make
table

Oven
baking and
processing
Cut table

Collection

Customer take
seat and wait

Team member
handover the
order

Collection

IS it collection or
Delivery
Delivery

Customer
pays on cash
or card

Customer
pays on cash
or card

Customer
pays on cash
or card

Customer
receive
delivery

Delivery
dispatch to
driver

Performance

Pizza hut has built a strong brand image

Market leader in Bangladesh
36% market share
Best selling time during Ramadan

Environmental Concern

The waste management system is not up to the mark

Green practice is not so frequent

Benefits
Pizza hut operation management standards ensures the same
quality pizza In all the outlet
As every task has a lead time so task is completed with in the
time
It ensures the successful delivery of the product

Problems
Inefficient demand forecasting
Chances of miscount prevails