GeorgiaBEST

USGTrackit
Knowledge Transfer
Session
2016

Discussion Topics

On-Call
Assessment/Question
s

On Call
To assist production support
or frontline helpdesk staff
when an URGENT priority
ticket is logged into the
USGTrackit system and
review is needed
immediately.

Production Down

On Call Resources
Production
Support
Emergency
Response
Escalation Path
ITS On-Call
Schedule
Contacting the
Helpdesk to
report outage

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T\ProductionSupport\Emergency_R
esponse_Kit\Emergency_Response_
Escalation_Path_091214.pdf

http://www.usg.edu/information_te
chnology_services/staff/on_call/
706-583-2001 or 1-888-875-3697

Resources

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oductionSupport\

Assessment

Room: WVWT75MSN

Helpful Hints/Questions?