Front Desk Etiquettes

Front Desk Etiquettes

Reception is the face of the organization & receptionist is

the Brand Ambassador of the organization .
Hence front desk etiquettes are very vital as it promotes the
image of the organization

Etiquettes Comprise of
Presentation
Courtesy
Promptness
Professionalism

Presentation
Presentation comprises of the reception area & the
receptionist -:
Reception Area-:
Newspaper ,Pamphlets should always be properly
arranged on the front desk,as it gives the customer an idea
about the various products & services & also helps him to
pass time.
Receptionist-:
A receptionist should always be smartly dressed &
presentable at all times.
She should apply light makeup & wear formal clothes.

Courtesy
Every person who walks in should be made to feel
important by the receptionist however should use her
discretion to treat important clients with more courtesy &
attention.
Points to note-:
Smile
Ask the clients for tea or coffee.
See to it that the glasses are always filled with water
A professional decorum is maintained.

Promptness
Promptness is integral as the receptionist is the point of contact
for internal as well as external customers.
It includes-:
Transferring the calls on time.
Reminding the person with whom the client wishes to contact
incase of delay.
To provide the details of a person if some one is looking for him
or her.

Professionalism
Professional decorum at the reception is vital as it gives an idea about the
professionalism prevalent in the entire firm -:
Points to remember-:
Be on time
Avoid talking to internal customers for a long time
Avoid personal calls
If you are on a call tell the person on the reception politely to wait.
Avoid reading newspaper

Thank You