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Decision Making: LIS 580: Spring, 2006 Instructor-Michael Crandall
Decision Making: LIS 580: Spring, 2006 Instructor-Michael Crandall
Module 3
LIS 580: Spring, 2006
Instructor- Michael Crandall
Roadmap
Types of decisions
Models of decision making
The decision making process
Creativity
Shortcuts and traps
http://en.wikipedia.org/wiki/Wicked_problems
Programmed Decision
A decision that is repetitive and routine and can be made by
using a definite, systematic procedure.
Nonprogrammed Decision
A decision that is unique and novel.
The Principle of Exception
Only bring exceptions to the way things should be to the
managers attention. Handle routine matters yourself.
G.Dessler, 2003
FIGURE 31
Source: Copyright Gary Dessler, Ph.D.
G.Dessler, 2003
G.Dessler, 2003
G.Dessler, 2003
G.Dessler, 2003
Source: Adapted and reproduced by permission of the Publisher, Psychological Assessment Resources. Inc., Odessa FL 33556, FIGURE 32
from the Personal Style Inventory by William Taggart, Ph.D., and Barbara Hausladen. Copyright 1991, 1993 by PAR, Inc. G.Dessler, 2003
FIGURE 33
G.Dessler, 2003
A creativity-stimulating
technique in which prior
judgments and criticisms are
specifically forbidden from
being expressed in order to Task motivation
encourage the free flow of
ideas which are encouraged.
Nominal group technique
A decision-making technique
in which group members are
physically present but
operate independently
G.Dessler, 2003
http://www.ryerson.ca/~mjoppe/ResearchProcess/841TheNominalGroupTechnique.htm