Conflict

Objectives (why should I

care)
Learn about different types of conflicts

Learn how to deal with conflicts

Learn how to communicate with others

Learn how to use I-statements

Learn how to mediate or resolve conflict

What Is
Conflict?
Types of Conflict
ME vs. Myself

ME vs. Another Person

My Group vs. Another Group

ME vs. Nature
Different ways to deal with
conflict?
 Communication is Key
Define Communication-
Exchanging feelings or
information. This can be both
verbally and nonverbally.
Ways we communicate:
Use I-statements
Be an Active Listener
I-Statements
Define- An I-statement is used to get your voice heard, without putting
the blame on someone else

I : put the focus on yourself

Feel : state what you feel (refer to the Feeling Words worksheet

When : state the event that is making you feel that way

Because : state why you feel this way and the effect the event has had on
you
Put in all together and you get:

I feel _____________________,
when________________________,
because_____________.
Active Listening
Define- Listening to gain a
better understanding.
Listening attentively.
Nonverbal listening is an
important part of being a
good active listener.
 Restorative Mediation
What is it?
A way to resolve conflict amongst two or more
people through mediation, asking questions and
sharing feelings. Restoring justice or fairness
amongst the group.
Recap. What did you learn?
Positive ways to deal with conflict.

How to communicate with other by using I-Statements and being an

active listener.

Restoring friendships and understanding each other through

mediation.
THANK YOU
!