Six Sigma

Methodology and
symbol of quality

By: KHUSHBOO JAIN

Six Sigma : An Overview
Sigma is a statistical concept that
represents the amount of variation present
in a process relative to customer
requirements or specifications.
A statistical concept that measures a
process in terms of defects at the six
sigma level, there 3.4 defects per million
opportunities
Commonly denoted as 6, 6 Sigma, or 6s
History of Six Sigma
The Six sigma was founded byMotorolain
the 1970s.
Out of senior executive Art Sundry's
criticism of Motorolas bad quality.
They founded a connection between
increases in quality and decreases in costs
of production.
Bill Smith, Father of six sigma introduce
this quality improvement Methodology to
Motorola.
Six Sigma At Motorola
Motorola saved $17 billion from 1986 to
2004, reflecting hundreds of individual
successes in all Motorola business areas
including:

Sales and marketing

Product design
Manufacturing
Customer service
Transactional processes
Six Sigma Companies
Why to use Six Sigma ?

Process
Quality
Improvement

Time Customer
Reduction Satisfactio
n
Growt Money
h
Approaches to Six Sigma
Phases in DMAIC

Define Defines a business process

Measure Measuring current process

Analyse
Identify root cause of the recurring
PROBLEMS

Improve
Improvements made to reduce
defects

Control Keep check on future performance

Phases in DMADV
DMAIC VS DMADV
Levels Of Six Sigma
Criticism for Six Sigma
There is nothing new. It proves defects.
It is corrective action system rather than taking a
preventive and proactive approach to problems.
It is merely about appraisal system and that
appraisal programs arent useful.
Critics have suggested that Six Sigma did not
bring quality improvement in all the organizations
where it was implemented.
It depends on the tools and authorizations.
THANK YOU