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Competitiveness, Strategy, and Productivity: Mcgraw-Hill/Irwin
Competitiveness, Strategy, and Productivity: Mcgraw-Hill/Irwin
Strategy, and
Productivity
McGraw-Hill/Irwin
Copyright 2012 by The McGraw-Hill Companies, Inc. All rights reserved.
You should be able to:
1. List the three primary ways that business organizations
compete
2. Explain five reasons for the poor competitiveness of some
companies
3. Define the term strategy and explain why strategy is important
4. Discuss and compare organization strategy and operations
strategy, and explain why it is important to link the two
5. Describe and give examples of time-based strategies
6. Define the term productivity and explain why it is important to
organizations and countries
7. Provide some reasons for poor productivity and some ways of
improving it
Goals
Organizational Strategies
Functional Strategies
Tactics
Instructor Slides 2-9
Mission
The reason for an organizations existence
Goals
Provide detail and the scope of the mission
Goals can be viewed as organizational destinations
Strategy
A plan for achieving organizational goals
Serves as a roadmap for reaching the organizational
destinations
Goodsorservicesproduced
TotalMeasure
Allinputsusedtoproducethem
What is the
multifactor
productivity?
$150,000
=
$42,500
= 3.5294
Example: Labor productivity on the ABC assembly line was 25 units per hour in
2009. In 2010, labor productivity was 23 units per hour. What was the
productivity growth from 2009 to 2010?
23 25
ProductivityGrowth = 100% 8%
25
Instructor Slides 2-36
Service sector productivity is difficult to measure and
manage because
It involves intellectual activities
It has a high degree of variability
A useful measure related to productivity is process
yield
Where products are involved
ratio of output of good product to the quantity of raw material
input.
Where services are involved, process yield measurement
is often dependent on the particular process:
ratio of cars rented to cars available for a given day
ratio of student acceptances to the total number of students
approved for admission.
Capital Quality
Technology Management