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KEY #1

Listening is not a passive activity!


KEY #2

Listen for unspoken


fears/concerns/moods/aspirations
KEY #3

Good listening requires great


wisdom
KEY #4

Listen to others with respect and


validation
KEY #5

Listen without thinking about how


you're going to respond
KEY #6

Listening for tell-tale signs of


impending trouble
KEY #7

Listen with optimism and positive


human regard

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