Balanced

Scorecard
 Balanced scorecard
Balanced scorecard(BSC)
Performance managementtool used to align business
activities to the vision and strategy of the organization

Most widely adopted performance management

framework reported in the 2010 annual survey of
management tools undertaken byBain & Company

Balanced strategy execution process, helps

organizations translate strategy into actionable terms
and provides a road map for strategy execution
Balanced Scorecard

Goal Measure Target

Financial
Improve Through 20%
customer survey
satisfaction by
< 30 mins
Customer 20%
Delivery time

Internal

People