Non-Verbal

Communication
Prepared by:
Ipsita Nayak
The Importance of the Study of
Non-verbal Communication
Best suited mode of
communication for expressions of
feelings
Around 93% of meaning in the
verbal message is communicated
through non-verbal content
We are judged by our non-verbal
communication as much as verbal
 The Characteristics of Non-
verbal Communication
Universal as well as culture
specific
May emphasize or contradict
verbal language
Sometimes learnt sometimes
acquired automatically
Major Components of Non-
verbal Communication

Kinesics
Proxemics
Paralanguage
 Kinesics
Gesture
Hand gestures
Shoulder movements
Posture
Facial Expression
 Proxemics
The study of space
Maintaining and Using space
Space zones
Intimate zone
Personal zone
Social zone
Public zone
Paralanguage
How we say what we say
 Paralanguage
Voice Qualities
Volume
Pitch
Rate/Speed
Rhythm and Intonation
Pronunciation and enunciation
Vocal Characteristics
Vocal Segregates
Minor Components of Non-
verbal Communication
Dress Code
Colours
Symbols and Signals
Attitude Towards Time
Boss: Mahinder, I am very pleased
with the excellent work you have
done. To show my appreciation, I
have decided to double your salary
this month.
(Mahinder makes a gesture but
says nothing)
Boss: (Smiling) You seem to be
surprised . Well, all I can say is that
you deserve it.
Mahinder: Thank you very much, Sir.
Boss: Mr. Singh, your supervisor
reports that you have been
absent from the office for the last
two weeks. Im not going to
tolerate such things. (Shrugs) I
am warning you if you repeat
this, you will be sacked at once.
Is that clear?
Mr. Singh: Yes, Sir
Imagine that a friend of yours
is about to face an interview
for a job. What three tips
(hints) would you offer him to
help him with his body
language, so that he could
create a favorable impression
on the interviewers?