Twitter in business

By Evelien De Maeyer, Paulien Thyssen & Bianca Criel

Critical question 1:

Is Twitter a good tool for customer

service/help desk?
Critical question 1: Arguments
$29, $49 or $69 happyfox help desk - customer service.
Critical question 1: Arguments
- Convenient

- Short answers
Critical question 1: Conclusion
Critical question 2:

Is Twitter useful for social media

marketing?
Critical question 2: Arguments
- Overlooking of advertisements

- Retweets
Critical question 2: Arguments
- Good platform

- Expensive
Critical question 2: Conclusion
Overall conclusion
Sources
Alleger, J. (2013, December 11). How Much Do Ads on Twitter Cost? Retrieved from Penna P
owers: http://www.pennapowers.com/how-much-do-ads-on-twitter-cost/

Provide exceptional social media customer service - with Twitter Integration. (n.d.
). (Twitter) Retrieved May 19, 2017, from Happyfox
: https://www.happyfox.com/help-desk-integration/twitter-social-customer-service-software/

Twitter. (n.d.
). Twitter Ads pricing. Retrieved from business.twitter.com: https://business.twitter.com/en/h
elp/overview/ads-pricing.html

http://aismedia.com/wp-content/uploads/2011/10/twitter-for-business1.png

https://g.twimg.com/blog/blog/image/SMEsGraphic.png

https://www.onetomarket.nl/wp-content/uploads/2015/07/TwAdvertising.jpg

http://twistedtoast.com/wp-content/uploads/2015/10/Twitter-Story.jpg