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Crisis Management
Crisis Management
MANAGEMENT
..
Prepared By:
Jigar Soni
Crisis Management
Readiness
Response
Recovery
Definition
Crisis
Business
Educational
And Family
institutions
Government
Three common element of crisis :-
Industrial accident :-
Construction collapse,
Fire, and Toxic release.
Types of Crisis
Product or service failure :-
Communication failure,
System failure,
Machine failure.
Capacity :-
Faulty or dangerous goods,
Health scare related to product of
industry.
Types of Crisis
Public Relations :-
Unwelcome media attention,
Adverse publicity in media,
Removal of CEO or key management.
Legal :-
Product liability,
Health scare,
Employee or other fraud.
Types of Crisis
Business and management :-
Hostile takeover,
sudden strike by workforce or key supplier,
Major customer withdraws its support,
Competitors launches new product,
Sudden shortfall in demand.
Examples of crisis management
Readiness, Response, Recovery
Situation :-
1. A threat to company
2. The element of surprise
3. A short decision time
Examples of crisis management
Readiness, Response, Recovery
Response :-
Anil Ambani announce bonus shares to
their shareholders within 7 days for build
up confidence again in Reliance Power.
Recovery :-
when he announce bonus shares, share
price go up smartly.
Examples of crisis management
Readiness, Response, Recovery
Three main
Stages
Post crisis
Pre crisis The crisis
Or
Planning itself
Recovery
Stages of crisis management
1 . Pre crisis planning:-
managers plan how to
respond to crisis
events that may
occur.
Stages of crisis management
2. The crisis itself :-
Managers respond
to crisis in hopes of
reducing its impact.
Stages of crisis management
3. Post crisis or
Recovery :-
Human Resources
Legal
Security
Team Coordinator
5. Retain control.
Immediate Aftermath & Recovery Phase 4