The Management Functions of

Communication
 What is Management?
Getting results through others by;
Listening,
Reading,
Writing, and
Talking.
 Managers Basic Jobs
According to Henry Mintzberg,
Managers have 3 basic jobs:
1. To collect and convey information,
2. To make decisions, and
3. To promote interpersonal unity
... Through communication.
 Collecting Information
Managers collect information from;
Conversations,
The grapevine,
Phone calls,
Memos,
Reports,
Data bases, and
The Internet
 Conveying Information And
Decisions
Managers convey information and decisions
to other people inside and outside the
organisation through;
Meetings,
Speeches;
Press releases;
Videos;
Memos;
Letters, and
Reports.
Promoting Interpersonal Unity
Managers motivate organizational
members in;
Speeches,
Memos,
Conversations at lunch and over coffee,
Bulletin boards, and through
Management by walking around.
 The Managers Internal
Audiences

Superiors CEO

Peers HOD HOD HOD

HODiv HODiv HODiv HODiv

Subordinates

HOU

HOS
The Managers External
Audiences

Unions
Potential
Customers
employees

Legislators
The
Government Suppliers
Corporation
agencies

Stock
The Press
brokers
The general
public
 Factors for Effective
Management
Listening;
to learn organizational culture, values, etc.
Speaking;
Informal chitchat, grapevine, small group
discussion, networking outside (clubs), etc.
Interpersonal Communication;
Questions, jokes, schmoozing, nudging,
informal discussions and meetings, etc.