REVIEWING EXTERNAL AND INTERNAL FACTORS MEASURING PERFORMANCE
Quantitative criteria evaluating financial
ratios
comparing the firm's performance over
different time periods. comparing the firm's performance to competitors. comparing the firm's performance to industry averages. MEASURING PERFORMANCE
Qualitative criteria evaluating human
factors that causes declining performance
high absenteeism and turnover rates
poor production quality and quantity rates
low employee satisfaction
TAKING CORRECTIVE ACTIONS
The final strategy-evaluation activity. It
requires making changes to reposition a firm competitively for the future. Corrective actions should place an organization in a better position to capitalize upon internal strengths; to take advantage of key external opportunities; to avoid, reduce, or mitigate external threats; and to improve internal weaknesses.