ZXUP10 System Routine Maintenance

ZTE University

VAS Team
Objective

At the end of this course, you will be able to:

Maintain ZXUP10 system
Content

Daily Maintenance Items

Weekly Maintenance Items

Monthly Maintenance Items

Yearly Maintenance Items

 Checking Maintenance Environment

Operation guide:
Check the thermometer and psychrometer in the equipment room.

Requirements on maintenance environment:

Temperature: -15C ~ 25C ; Relative humidity: 30%~70%

If either temperature or humidity is over the range, please report

and record it timely.
 Checking the Active/Standby Status of the Foreground MPs

Operation guide:
In the alarm interface rack status diagram of the SIU O&M console,

click the standby MP to pop up the status diagram. Click the

Status button repeatedly, and observe whether the status display
is correct and timely. If it is disconnected for timeout or the result is
reported very slowly, it means that the active/standby
communication status is abnormal. Please contact the maintenance
engineer of the equipment operator to locate faults. Or directly
contact the technical support engineer of ZTE CORPORATION.
 Checking SMAP Alarm Information

Operation guide:
View the alarm records of SMAP. If there is a record for the

alarming, please contact the maintenance engineer of the

equipment operator to locate faults or directly contact the technical
support engineer of ZTE CORPORATION.
 Checking the Status of Applications

Operation guide:
On the SMAP main interface of ZXIN intelligent network manageme

nt system, expand the tree structure diagram of logic equipment, an

d select SMP and SCP equipment. Observe the running status of S
MF and SCF functions. When the status is RUN, it is normal. Or lo
g in to the SCP host as zxin10 user from the client, execute zxstat
or zxtool -p command to view the system running conditions, and e
xecute zxtool -c command to view the nodes connected by the syst
em.
 Checking the Running Status of Databases

Operation guide:
On the SMAP main interface of ZXIN intelligent network

management system, expand the tree structure diagram of logic

equipment, select the equipment with SDF function, and observe
the running status of the SDF function. When the status is RUN,
it is normal.
 Daily Maintenance Items

Checking CPU Occupation Rate

Operation guide:
On the SMAP main interface of ZXIN intelligent network

management system, expand the tree structure diagram of logic

equipment, and select SMP and SCP equipment to check CPU
value. If it is less than 70%, it means that the system is normal. If
CPU value is greater than 70%, closely observe whether it will be
decreased when the traffic is relatively less. If it keeps this way,
please make detailed records, and contact the maintenance
engineer of the equipment operator to locate faults, or directly
contact the technical support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking SMP Running Status

Operation guide:
On the SMAP main interface of ZXIN intelligent network

management system, expand the tree structure diagram of logic

equipment, select SMP equipment, and observe the running status
of the SMF function. When the status is RUN, it is normal;
otherwise, contact the maintenance engineer of the equipment
operator to locate faults, or directly contact the technical support
engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking Relevant Logs

Operation guide:
Check the application logs of the servers, databases, SCP and SM

P.
If the server is HP, log in with the root user, execute the command

s more /var/adm/syslog/syslog.log and more /var/mail/root to o

bserve the system log of the HP server.
 Daily Maintenance Items

Checking Relevant Logs

If the server is AIX, log in with the root user to enter /var/ad

m/ras, under which directory are the system logs or execut

e the commands such as smitty problem, smitty errpt for ch
ecking the system faults. Observe the system logs of IBM s
erver.
Log in with zxin10, and execute the commands more /home

/zxin10/log/sdf.log, more /home/zxin10/log/zxcom.log to obs

erve the logs of applications.
 Daily Maintenance Items

Checking Relevant Logs

Observe these logs, if there are no abnormal prompts such

as warning, error, fail, disconnect, process run too long, nor

prompt status for the system process restarting, it means
that it is normal. Otherwise, please contact the
maintenance engineer of the equipment operator to locate
faults or directly contact the technical support engineer of
ZTE CORPORATION.
 Daily Maintenance Items

Checking SIU Running Status

Operation guide:
On the main interface of ZXIN intelligent network management

system, open the SIU configuration of the equipment

management or click the small icon SIU resources, observe and
make records of SIU data.
 Daily Maintenance Items

Checking SCP-SIU Alarm Information

Operation guide:
On the main interface of ZXIN intelligent network management

system, click the small icon Query alarm, observe and make
records of alarm information.
Start the alarm server process of the SCP-SIU equipment OAM

console. Open the background alarm management interface. By

selecting an office name or a module, you can view the contents in
the latest alarm information window on the right, or you can view
the following information respectively: Overview of information,
information query, database management, environment setting,
alarm setting and call baring management, etc.
 Daily Maintenance Items

Checking SCP-SIU Alarm Information

If there is no alarm information or alarm status is restored,

it means that it is normal. Otherwise, contact the

maintenance engineer of the equipment operator to locate
faults. Or directly contact the technical support engineer of
ZTE CORPORATION.
 Daily Maintenance Items

Checking the running status of connections of the dual-machine and the database

Operation guide:
If the server is HP, and the database is Sybase, please log i

n to the active machine with root user. Execute cmviewcl -v

command and view the cluster running status. Log in to th
e active machine with sybase user, and execute the shows
erver command to view the running conditions of the datab
ase process.
 Daily Maintenance Items

If the server is AIX, and the database is oracle, please log in

to the active machine with the root user. Execute /usr/sbin/cl

uster/clstat -a command and view the cluster running statu
s. Log in to the active machine with the oracle user, execute
ps -ef|grep ora command to check the running status of the
database processes. Run lsnrctl status to check the databas
e monitoring.
 Daily Maintenance Items

If the active machine database process exists, the standby

database process does not exist; while the available data

space rate of the database is over 40%, the dual-machine
nodes and PKG running status are both UP, it means that
running is normal. Otherwise, contact the maintenance
engineer of the equipment operator to locate faults, or
directly contact the technical support engineer of ZTE
CORPORATION.
 Daily Maintenance Items

Checking max. CAPS at Everyday Busy Hour

Operation guide:
Set traffic statistic task in the task management on the main

interface of the ZXIN intelligent network management and

keep scheduling. Open the traffic analysis in the traffic
management, select the period of daily busy hour, the
services and contents to be analyzed (i.e. CAPS quantity
and put through rate, etc.), and press the analysis button to
check the statistic result of the period given by the system.
If the statistic result is low than the 85% configured CAPS
capacity of the system CAPS, it means that the system is
normal..
 If it is over 85%, please closely observe it. In the case of

keeping this way, please make detailed records and contact

the maintenance engineer of the equipment operator to
locate faults, or directly contact the technical support
engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking Hardware Space

Operation guide:
Log on to the SCP and SMP server respectively to check th

eir hardware availability.

If the server is HP, please log on to the active machine with

zxin10 user and execute bdf command.

 If the server is AIX, please log on to the active machine with

zxin10 user and execute bd -Kp command.

If the usage of the hardware space is lower than 70%, the s

ystem is normal. If it is over 70%, please closely observe it

and make detailed records. Contact the maintenance engin
eer of the equipment operator to locate faults, or directly co
ntact the technical support engineer of ZTE CORPORATIO
N.
 Daily Maintenance Items

Checking System Core File

Operation guide:
Log on to the SCP and SMP hosts with the root user

respectively, and execute find / -name core. If there is no

core file generated, it means that the system runs normally.
Otherwise, contact the maintenance engineer of the
equipment operator to locate faults, or directly contact the
technical support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking the Memory Usage of the System at Busy Hour

Operation guide:
Log on to the SCP and SMP servers respectively. If the serv

er is HP, please follow the mode below: log on to the active

machine with the zxin10 user and execute top command. If t
he server is AIX, please follow the mode below: log on to th
e active machine with the root user, and execute topas com
mand to view the application condition of MEMORY, or use t
he command vmstat to check both virtual and physical mem
ories.
 If the free memory of the system is over 50M, the system

runs normally. Otherwise, closely observe it and make

detailed records. Contact the maintenance engineer of the
equipment operator to locate faults, or directly contact the
technical support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking Running Status of cdrmanager

Operation guide:
Check cdrmanager to see if there is any alarm information. I

f so, please contact the maintenance engineer of the equip

ment operator to locate faults or directly contact the technic
al support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking Power Supply Protection

Operation guide:
Check the power supply of the equipment to see if there are

any abnormal phenomena like heating or smell. If so,

contact the maintenance engineer of the equipment
operator to locate faults, or directly contact the technical
support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking SCP-SIU Equipment Status

Operation guide:
Check the SCP-SIU equipment status and their loads. First,

select the related module in the alarm diagram, then, open

the rack diagram under the module number to see whether
the alarms of various modules are reported, the alarm
quantity of each level in the module, CPU occupation rate,
any abnormal phenomena of board statuses. If so, please
contact the maintenance engineer of the equipment
operator, or directly contact the technical support engineer
of ZTE CORPORATION.
 Daily Maintenance Items

Checking the Status of SCP-SIU Signaling Links

Operation guide:
Enter the maintenance interface of the backup OAM

terminal system, open the No.7 management interface

option in the dynamic data management under the data
management, select MTP3 man-machine command item,
and query the link status of route office direction number by
signaling point in the SS7 option. If the link set is in the
working status and the links are in the service statuses, it
means that the signaling link is normal. Otherwise, contact
the maintenance engineer of the equipment operator, or
directly contact the technical support engineer of ZTE
CORPORATION.
 Daily Maintenance Items

Checking the Status of Clock Reference Source

Operation guide:
Enter the alarm interface of the background maintenance

terminal system. Enter the rack diagram, select the SYCK

and CKI boards of the active/standby clocks (if CKI board is
supplied), and click the mouse to query boards. If the
active/standby clock source is in the abnormal status,
please contact the maintenance engineer of the equipment
operator to locate faults, or directly contact the technical
support engineer of ZTE CORPORATION.
 Daily Maintenance Items

Checking the Connection Status with SCP

Operation guide:
On the main interface of ZXIN intelligent network

management system, expand the tree structure diagram of

logic equipment, select SCP equipment, and observe the
running status of the SCP equipment. When the status is
RUN, it is normal; otherwise, contact the maintenance
engineer of the equipment operator to locate faults, or
directly contact the technical support engineer of ZTE
CORPORATION.
Content

Daily Maintenance Items

Weekly Maintenance Items

Monthly Maintenance Items

Yearly Maintenance Items

 Weekly Maintenance Items

Checking the Running Status of Disk array

Operation guide:
If the server is AIX, please follow the mode below: Log on t

o the active machine with the root user, and execute smitty
ssaraid, and select list status option to view.
If there is no alarm log, it means that the disk array runs nor

mally. Please contact the maintenance engineer of the equi

pment operator to locate faults. Or directly contact the tech
nical support engineer of ZTE CORPORATION.
 Weekly Maintenance Items

Cleanness of the Equipment Room

Operation guide:
Clean the equipment room weekly to ensure that its

environment meets the requirements.

Content

Daily Maintenance Items

Weekly Maintenance Items

Monthly Maintenance Items

Yearly Maintenance Items

 Monthly Maintenance Items

Maintenance for Virus Checking

Operation guide:
Periodically update virus database and scan computer.
 Monthly Maintenance Items

Cleaning the Magnetic Tape Unit

Operation guide:
Insert the cleaning tape into the magnetic tape unit about

30s for cleaning and make records. If it cannot be finished

properly, please contact the maintenance engineer of the
equipment operator, or directly contact the technical
engineer of ZTE CORPORATION.
 Monthly Maintenance Items

Cleaning the Rack Surface

Operation guide:
Periodically clean racks and keep rack surface clean.
 Monthly Maintenance Items

Backup of SCP-SIU Data

Operation guide:
After the maintenance interface of the background

maintenance terminal system is entered, select the data

backup under the data management, and then, select the
SQL file in the data backup to generate the backup
database. Backup data to the path in the local hard disk (by
BCP shortcut mode and SQL normal mode respectively). If
abnormity occurs when generating backup data, please
contact the maintenance engineer of the equipment
operator to locate faults, or directly contact the technical
support engineer of ZTE CORPORATION.
Content

Daily Maintenance Items

Weekly Maintenance Items

Monthly Maintenance Items

Yearly Maintenance Items

 Yearly Maintenance Items

Clean-up of SCP-SIU Server Hard Disk

Operation guide:
Clean up the useless contents in the SIU server if it cannot

properly execute.
 Yearly Maintenance Items

Checking Power Supply Cable Connections

Operation guide:
Check whether the output voltage range of the power

supply distribution cabinet is normal.

 Yearly Maintenance Items

Checking the Power Supply Module

Operation guide:
Check whether POWER A and POWER B works normally.
 Yearly Maintenance Items

Checking the Cleanness of the Cabinet

Operation guide:
Clean stains on the cabinet surface. Clean the dust-proof

net on the bottom of the cabinet and check whether there is

any rust in the cabinet.
 Emergency Maintenance

Generally, maintenance personnel can find out faults in the

following ways: User complained faults, system abnormal

alarms, and routine maintenance. In case of fault occurring,
maintenance personnel should never lose their heads, so as
to not to enlarge the fault impact.
 Emergency Maintenance

After a fault occurs, first, check the fault alarm from the

background maintenance terminal. Once it is confirmed that

the fault exists, make a primary analysis to the fault
phenomena to determine whether there is a vital failure. If it
is an ordinary fault, locate and handle it according to
relevant procedures, and make good records. If it is a vital
failure, please consider whether maintenance personnel can
handle it by himself.
 Emergency Maintenance

If so, solve it and make good records. If not, please contact

the support engineer of the equipment operator, meanwhile

contact the local office of ZTE CORPORATION. Continue h
andling the fault by telephone guidance from the local office
.
 Emergency Maintenance

If it is solved, please make good records and analysis. If it c

annot be solved, the technical support engineer of ZTE CO

RPORATION will go to the fault site or telenet the server to
handle the fault till it is removed. Make good records and an
alyze the cause.